Table of Contents
Module 7 Answers and review - Reference Excellence
Module 7 answers
Suggested answers for Module 7 exercises - Discuss the questions and your answers with your supervisor, trainer or colleagues.
Roving
- Try roving.
- How do people respond to your approaches?
- What skills do you need to practice?
- What did you find easy about it?
- What could have worked better?
- Talk with your supervisor about this.
Discuss your answer with your colleagues, trainer or supervisor.
Using technology
- What devices has your library has for roving?
Readers' advisory
1. What resources does your library have to support Readers' Advisory questions.
2. List the resources you can suggest to patrons that they can access from your Library Webpage.
Module 7 review
What have you learned?
- You have learned how to approach people in a friendly way, as part of roving reference making sure you are not standing, or walking too close to them.
- Use a phrase like “are you finding what you are looking for?” which requires a longer answer rather than a yes or no.
- Make sure you are familiar with the services provided across the whole library.
- Make sure you know how to use any technology your library has, the device may not have been purchased for roving reference, but may be able to be used for it.
- Use roving reference each time you are rostered on a reference and information services shift.
- You have learned how to start making the whole library into a service area.
Evaluation
What to do when you finish the module…
When you have completed the exercises for this module, you may want to talk to your supervisor, trainer or colleagues about them.
Please fill out and submit evaluation form
Other modules for Reference excellence
Reference excellence - self paced reference and information services training
Module 1 Overview of the reference process
Module 2 Reference interview skills and question types
Module 3 People skills, reference behaviours
Module 6 Ethics and legislation