module_2_answers_and_review_ref-ex
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module_2_answers_and_review_ref-ex [2021/05/02 20:41] – judyatkinson | module_2_answers_and_review_ref-ex [2023/05/04 05:01] (current) – judyatkinson | ||
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- | ==== Module 2 Answers and Review | + | ==== Module 2 Answers and review - Reference Excellence==== |
[[module_2_reference_interview_skills_and_question_types_ref-ex|Module 2 Reference interview skills and question types (Reference excellence)]] | [[module_2_reference_interview_skills_and_question_types_ref-ex|Module 2 Reference interview skills and question types (Reference excellence)]] | ||
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==== Module 2 answers ==== | ==== Module 2 answers ==== | ||
- | **Suggested answers for Module 2 exercises** | + | //Suggested answers for Module 2 exercises |
- | + | ||
- | Note: There are no " | + | |
**Confidentiality** | **Confidentiality** | ||
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* What amendments are necessary to update the documents? | * What amendments are necessary to update the documents? | ||
* Why are these changes required? | * Why are these changes required? | ||
- | * Where can you find other information to help you with this task (i.e, ALIA, IFLA, ASLSA) | + | * Where can you find other information to help you with this task (i.e, ALIA, IFLA, ASLA) |
Answer suggestions: | Answer suggestions: | ||
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* What Legislation is relevant to your workplace? | * What Legislation is relevant to your workplace? | ||
* [[https:// | * [[https:// | ||
- | * ALIA [[http:// | + | * ALIA [[https:// |
**Paraphrase** | **Paraphrase** | ||
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How would you clarify the patron' | How would you clarify the patron' | ||
- | 1. Do you have sex education | + | 1. Do you have sex education |
Would you like them geared toward children or something aimed at parents that would help you formulate a discussion? | Would you like them geared toward children or something aimed at parents that would help you formulate a discussion? | ||
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* 6. The clarified and verified question = | * 6. The clarified and verified question = | ||
- | **Follow up and Ending | + | **Follow up and ending |
1. What is the purpose of follow-up questions? | 1. What is the purpose of follow-up questions? | ||
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//**Major point: What does the patron really want to know? If you don't understand, use your reference interviewing skills.**// | //**Major point: What does the patron really want to know? If you don't understand, use your reference interviewing skills.**// | ||
- | **[[module_2_reference_interview_skills_and_question_types_ref-ex# | + | **[[module_2_reference_interview_skills_and_question_types_ref-ex# |
Although remote, online or virtual reference requires many of the same interviewing skills you have learned in this module the physical requirements and the nature of the online environment will require mastering the skills of interviewing with remote services software. | Although remote, online or virtual reference requires many of the same interviewing skills you have learned in this module the physical requirements and the nature of the online environment will require mastering the skills of interviewing with remote services software. | ||
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//**Major point: Remote reference services use the same reference interviewing steps.**// | //**Major point: Remote reference services use the same reference interviewing steps.**// | ||
- | **[[module_2_reference_interview_skills_and_question_types_ref-ex# | + | **[[module_2_reference_interview_skills_and_question_types_ref-ex# |
At the end of the reference interview don't assume you've answered the question. Always ask a follow-up question such as 'does this completely answer your question?' | At the end of the reference interview don't assume you've answered the question. Always ask a follow-up question such as 'does this completely answer your question?' | ||
//**Major point: The only way to be sure you've met the need is to ask. Bring each reference interview to an appropriate close.**// | //**Major point: The only way to be sure you've met the need is to ask. Bring each reference interview to an appropriate close.**// | ||
+ | |||
+ | {{: | ||
====Evaluation==== | ====Evaluation==== | ||
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What to do when you finish the module... | What to do when you finish the module... | ||
- | When you have completed the exercises for this module, you may want to talk to your colleagues or supervisor about them. | + | When you have completed the exercises for this module, you may want to talk to your supervisor, trainer or colleagues |
- | Please fill out and submit | + | Please fill out and submit |
{{: | {{: | ||
- | ==== Other modules for Reference | + | ==== Other modules for Reference |
- | + | ||
- | **Reference excellence - self paced reference and information services training** | + | |
- | [[About ref-ex]] | + | **Reference Excellence |
- | [[Module 1 Overview of the reference process | + | [[About ref-ex|About Reference Excellence]] |
- | [[Module | + | [[Module |
- | [[Module | + | [[Module |
- | [[Module | + | [[Module |
- | [[Module | + | [[Module |
- | [[Module | + | [[Module |
- | [[Module | + | [[Module |
- | [[Module | + | [[Module |
- | [[Module | + | [[Module |
- | [[Module | + | [[Module |
- | [[Module | + | [[Module |
- | [[Module | + | [[Module |
- | [[Module | + | [[Module |
+ | [[Module 13 Technology reference services ref-ex|Module 13 Technology reference services]] | ||
module_2_answers_and_review_ref-ex.1620006100.txt.gz · Last modified: 2021/05/02 20:41 by judyatkinson