NSW public library wiki

Date: Wednesday 4th December 2024
Venue: Online via Zoom and In person at SLNSW
Time: 2pm
Chairperson: Shelley Petchell, Cumberland
Secretary: Anne Laidlaw, City of Sydney

Agenda

Downloadable copy of minutes here

1. Welcome and introductions

2. Apologies - Sharon Downie, Liverpool; Aurora L’Aimable, Bayside; Alice Wong Riley, Woollahra; Murray Boothman, Strathfield, Huong Tran Lane Cove

3. Confirmation of doku.php- Kris (Sutherland) ; Dianne (Hornsby)

4. Actions arising from previous meeting

. Metro Van Issues: discussion with Cameron Morley (SLNSW)

- SLNSW aware of ongoing Metro Vann issues - Shelley and Anne met with Cameron and Genevieve to discuss state of current contract and what could be done to improve service. Issues raised were:
1. Lack of set Van schedule. Driver arrives at any time, sometimes missing opening hours and allocated days altogether
2. Potential movement back to split run, North/South etc., as this has worked in past Lack of notification of driver absence from Australia Post – leads to staff awaiting a delivery that isn’t coming.

- Holding Australia Post accountable has proved difficult as SLNSW does need the information in real time but is receiving it a week or so later. Even when information does come through quickly getting a response from Australia Post has also proved difficult
- Proposal to review of current situation and look at alternate service delivery. Draft survey to be circulated from Cameron to get an idea of what works for the 29 Metro Libraries and how best to manage the run. Review

• Is courier the best option? Australia Post Driver currently fitting in other work as well as Van run
• CFO Phil also included to see if SLNSW could take on a casual driver themselves. Financially would this be more beneficial? Currently sitting at $2,000 a day for 12 month contract
• Previously Aust Post driver was inducted at SLNSW but now seems to be subcontracted by Aust Post and not seen much at SLNSW.
• Geography – Are there locations that should be on the same day?
• Look at previous maps from other runs. Noted that North and South Run did work well and that there was a relief person was also available for sick calls

Data collection

• Think about how would the Van run work best for you - How many days a week. What times work for you? Is extra access to building needed?
• If possible start collecting some sample data on how many items are sent and received at your Library via Van run.
• How many items are sent/received by post vs Van?
  

- Richmond Tweed example – send to the SLNSW and then SLNSW send out which works for regional
Question: We were assuming that the problem was area too big for one person? Noted that driver may also be fitting in other jobs so not solely on Metro Van run. This could explain some of the late runs and shouldn’t be happening.
Suggestion: work into any new tenders that smoking around the books not allowed. Actions: Cameron to complete survey Draft to send out Thurs – Monday to see if everything is covered then formalized in the New Year.
Action: Metro Libraries to think about what they need out of the Van delivery and potentially have a sample of incoming and outgoing items to aid SLNSW in their decisions.

5. Multicultural Services report - Multicultural Services Report Dec 2024

Multicultural bulk loan service closure for the 2024 holidays (email 4 December 2024)

• The Multicultural bulk loan service will be suspended from 18th Dec 2024 to 1st Jan 2025 for the holiday season.
• Tuesday, 10th Dec 2024 is the closing date for last orders that we will fulfil in 2024. Any orders received after 10th Dec 2024 will be fulfilled in 2025.
• We will send out orders until Tuesday, 17th Dec 2024.
• Libraries can still return your loans to the State Library during our shut down period.
  

- Automatic Overdue reminders will be activate in the New Year. Will be sent from library@sl.nsw.gov.au

• 9 months max for bulk loans ONLY if there is enough in stock
• Email renewals preferred over online renewal by individual libraries
• Email team for more accurate lost, loans, overdues lists while new system is settling in.
  

New log-in procedure for SLNSW This is only relevant to libraries that have existing log in accounts for the SLNSW catalogue to check the status of your inter-library and bulk loans. Action: If unsure of your Libraries login check- in with Joanna in 2025.

Q: What is the current cost of lost bulk loan items? A: $49.50 inclusive of GST - Some Libraries require a PO for invoice – please let Joanna know if you need PO when reporting a lost item

Q: Can a Library add a new login? E.g. Can both collections and ILL have separate logins?
A: Yes. Two email addresses – must be unique email addresses Note: 2025 ETA on new logins as system is working out problems.

6. Trove Collaborative Services Updates

9. ILL Van
- Holiday van schedule: Make sure to send closure dates to Genevieve ASAP.
Q: How have the new Metro Van labels been going, have many locations been using the new template? A: Going well, yes certainly a big uptake to new format and hopefully less items going to wrong places.
- Inner West did receive Blacktown’s box in error but whole tub so labels wouldn’t have helped

10. The Wiki

11. Libraries Australia/LADD issues

12. Suggested topics for discussion

13. Next meeting
Wednesday 4th December 2024, 2-5pm at New South Wales State Library