minutes_23_february_2010_newcastle_library_risg
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- References for:
- module_1_overview_of_the_reference_process_ref-ex
- module_2_reference_interview_skills_and_question_types_ref-ex
- module_3_people_skills_reference_behaviours_ref-ex
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- module_11_young_adults_ref-ex
- module_12_corporate_library_services_ref-ex
- module_13_technology_reference_services_ref-ex