NSW PUBLIC LIBRARIES DOCUMENT DELIVERY WORKING GROUP MEETING MINUTES

Date: Monday 6th May 2024
Venue: Online via Zoom
Time: 2pm
Chairperson: Shelley Petchell, Cumberland
Secretary: Anne Laidlaw, City of Sydney

Downloadable Minutes: Available here

1. Welcome and introductions

I acknowledge that I am hosting/recording this meeting from the lands of the Dharug People and pay respect to their elders past, present and future. I also acknowledge the Traditional Custodians of the various lands on which you all work today and the Aboriginal and Torres Strait Islander people participating in this meeting

2. Apologies
Fujing Zhao, Ku Ring Gai Library; Sally Lee, Willoughby; Huong Tran, Lane Cove; Sharon Downie, Liverpool

3. Confirmation of February 2024 minutes

4. Actions arising from previous meeting

ILL Van Run (smoke smell on books): seems to slowly be getting better. Have reported a few times to SLNSW. Keep sending through and we’ll keep recording as needed.

Van labels: Form sent out after Feb meeting asking for input on a new standardised form for ILL Van. This was due to various items going to the wrong locations and hoping that by simplifying data on slip it would help Australia Post Driver.
15 responses to online form (sent 25/03/2024)
Important information identified as:

• Status information e.g. Left in error
• Date sent / due date
• Request number

- Please note that this slip is largely for delivery driver. We are still able to print or include any information that you want inside the item itself for the receiving location e.g. VDX print out.
- Draft form shared by Anne for consensus
Action: This form will be added to the Doku Wiki for locations to download and use as they see fit.
Action: As not all locations have responded to the initial form with pick-up location vs council Anne to chase up and share information so everyone knows where to address to.

Lake Macquarie ILLs permanently suspended: (Kristin) – Resolved - Lake Macquarie is back up and running on ILLs.

Home Library borrowers ILL fees: Pending - update to come! Shelley to resend as some locations missed or have updated since last sent.

• Sutherland = now have fees for HLS if outside van run
  
• Maitland don’t charge
  

Edit holding issues: Trouble with editing holdings in Libraries Australia for Georges River still sitting with local tech team for resolution.

• John H (Canada Bay) mentioned that their holdings are also having issue with updates and to be aware when requesting.
  

SLNSW DDS contact information: Addition of SLNSW Document Delivery Services team contact information to Doku Wiki. Now available here

5. Multicultural Services report - Report available here
Public Library Services now on a completely separate site to SLNSW

• Go to SLNSW webpage (https://www.sl.nsw.gov.au/)
• Top left drop down menu
• Navigate to Public Library Services
  

Bulk loans via new webpage
On PL services site go to Statewide services –> Multicultural Services. Includes:

• Specific information e.g. 50th anniversary information ; Community Languages Directory
• Bulk Loan form link
• Community Languages Directory
  

Q: What catalogue is recommended for books in specific languages? A: Joanna recommends old catalogue.
New catalogue – can’t see at a glance when it is available or not as it isn’t updated in real time – have to go into record to see if item is in place.
Old catalogue - Advanced search –> Call number = RUS –> Language = Russia. Results clear and show Availability

6. Trove Collaborative Services Updates

No updates at this time, except they are still deciding on their pick. They have a final short list who they are re-meeting with. Website to check for lasted news is: https://trove.nla.gov.au/partners/partner-services/manage/resource-sharing

7. ILL Van
- see previous actions

8. The Wiki
- SLNSW section updated with new weblinks and DDS contact information
- Further updates to come regarding Van labels and any new Trove information

9. Libraries Australia/LADD issues
-LADD editing holdings – some problems exist with editing holding information in Libraries Australia. No other locations affected, as mentioned in previous actions may not be resolved as LADD phases out.

- ILRS directory do people still use IRLS directory? A: Yes but be careful on which address you use and when it was last updated. Good place to check for charging costs and reciprocal agreements. If you don’t have access to reset the log-in information for your Library it can be requested via ILRS website Online form

10. General business

Webinar link: Links from Teresita for the Webinar: “Relationships, Not Just Technologies: Why Connections Matter for Global Resource Sharing” to be added to Wiki when available.

Libraries not supplying ILLs: Lane Cove has had trouble sourcing from non-suspended locations. Has this happened to anyone else recently? Differing experiences across the board. As mentioned in previous meeting some locations may drop offline for awhile and come back with uncertainty around LADD.

• Cairns – Non-supply to interstate
• Blue Mountains – non-supply, stated they weren’t undertaking ILL at this time
• Darebin (VIC)– Now a charging location
• Yarra Plenty Regional – Request last resort only. Difficult to source and research material.
• Waverley not having problems with VIC supply.
• Hawkesbury has set up a reciprocal agreement with SA when they reached out.
  

Retry option in LADD: When requesting location told to retry at a later date request went to past requests. A: better option to mark as Will supply or Non-supply as this is easier to search from Request page or Work Queue

11. Next meeting

• Monday 5th August 2024 Online via Zoom