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--- strategic_plan_2021_-_2025_multicultural [2021/11/16 19:51] – abby.dawson_sl.nsw.gov.au
+++ strategic_plan_2021_-_2025_multicultural [2021/11/16 20:42] (current) – abby.dawson_sl.nsw.gov.au
@@ Line 156: / Line 156: @@
   * library suppliers
+**NEEDS AND EXPECTATIONS OF THE COMMUNITY**
+  * current collections in their languages
+  * staff who can assist them
+  * access to language aids and interpreting services
+  * receive same level of service as English-speaking people
+  * continuing development of the collections
+  * facilitator for referral to other organisations
+  * promotional material, signage in their own language
+  * community information
+  * bi-lingual storytelling and children’s activities
+  * up to date collection of ESL material
+  * recognition of their culture (displays and functions)
+  * lobbying on their behalf to improve services
+  * literacy classes and English conversation classes
+  * access to technology and catalogues in their own language and to provide assistance with usage
+  * opportunities for the community to participate in library events
+  * access to training in the use of new technology in their own language
+  * access to computers and wifi
+**NEEDS AND EXPECTATIONS OF GROUP**
+  * active participation of members
+  * management and Council support
+  * easy access by phone, e-mail and other technologies
+  * mentoring new staff working in multicultural library services
+  * atmosphere of creativity and professional development
+  * maintain and increase membership
+  * mutual support
+  * achievable goals ongoing review
+  * ability to promote and market library services to CALD communities
+  * opportunities to present at and attend conferences
+  * access to the Multicultural Purchasing and Cataloguing Co-operative
+  * opportunities for training and professional development
+**NEEDS AND EXPECTATIONS OF LIBRARY MANAGERS**
+  * regular consultation and feedback to library managers from members
+  * effective communication from the group
+  * budget accountability
+  * group should show leadership and initiative
+  * provide advice and expertise
+  * set achievable goals
+  * should be accountable for its actions
+  * support and use the Multicultural Purchasing and Cataloguing Co-operative
+  * clear proposals regarding collections and services
+**KEY ISSUES FOR SUCCESS**
+  * support of NSWPLA
+  * support of Library Managers/Council
+  * availability of financial resources
+  * skills of multicultural librarians
+  * profile of Multicultural Working Group
+  * support of the State Library and the Multicultural Consultant
+  * flexibility and teamwork
+  * effective communication
+  * effectiveness of the Multicultural Purchasing and Cataloguing Co-operative
+  * ongoing circulation of current LOTE bulk loan collection from the State Library of NSW
+**KEY RESULT AREAS**
+__Objective 1__: Identify and support new arrivals
+Strategy: Develop strategies to support new arrivals
+Outcome - Support new arrivals with relevant programs, services and resources
+  * //Action// - Identify new arrivals by liaising with relevant government and NGO’s
+  * //Performance Measure// - Report back on the number of programs and services provided to these communities
+  * //Performance Measure// - Number of organizations are networking with.
+  * //Timeframe// - 2021 - 2025
+__Objective 2__: To provide members of the group with a forum for discussion and for peer support
+Strategy: Facilitate training and professional development
+Outcome: Members understand benchmarks & their application & feel confident in using them
+  * //Action// - Organise professional development seminars on the 5 benchmark areas
+  - Planning
+  - Organisational capacity to develop & deliver services and collections
+  - Quality of - Service/Collections
+  - Promotion and marketing
+  - Evaluation
+  * //Performance Measure//: Number of seminars held
+  * //Timeframe//: April 2022
+  * //Action//: Benchmark Activity – Collections - Working group members to be aware of their own collections circulation and age.
+  * //Performance Measure// - Participate in a peer discussion. The Working group to identify strategies for improvement.
+  * //Timeframe//: To be discussed at the November 2021 working group meeting.
+__Objective 3__: To raise the profile of multicultural library services
+Strategy 1: Encourage and support the promotion and marketing of services for the CALD community
+Outcome - Increase awareness of WGML and their achievements
+  * //Action//: Encourage members to present at conferences and seminars
+  * //Performance Measure//: Number of members attending conferences etc
+  * //Timeframe//: 2022-2025
+  * //Action// - new program: 2022 Spotlight on Multicultural services
+  * //Performance Measure// - Monthly presentation by a NSW library service and including interstate
+  * //Timeframe// - beginning February 2022
+Outcome - Increased CALD community awareness of public library services
+  * //Action// - Encourage members to publish articles in journals and ethnic newspapers
+  * //Performance Measure// - Number of articles submitted to Public libraries News, Disseminate links via Public libraries News
+  * //Performance Measure// - Add Multicultural Library services to identify your article and services to CALD communities
+  * //Timeframe// - 2021-25
+Outcome - Promotion of multicultural services to CALD communities across NSW
+  * //Action// - Share marketing material multilingual and English.
+  * //Performance Measure// - Present designs at working group meetings
+  * //Timeframe// - 2021 onwards
+  * //Action// - Working group meeting. Identify time slot for reporting Marketing
+  * //Performance measure// - permanent slot in working group meeting agenda
+  * //Timeframe// - 2021 onwards
+Strategy 2: Raise the profile of the Group and improve communication from the Group
+Outcome: All relevant bodies are informed about WGMLs projects & ongoing business
+  * //Action//: Members forward minutes to the Library Managers and NSWPLA
+  * //Performance Measure//: Minutes distributed to relevant bodies
+  * //Timeframe//: ongoing
+Outcome: Best practices in public libraries are showcased
+  * //Action//: co-ordinate the annual award for excellence
+  * //Performance Measure//: Annual Award presented at NSWPLA Conference
+  * //Timeframe//: NSWPLA Conference 2022 November
+  * //Action//: Develop a strategy within the working group to recognize an individual contribution to improve library services to CALD communities
+  * //Performance Measure//: Annual Award presented at NSWPLA Conference
+  * //Timeframe//: Annually
+__Objective 4__: To encourage co-operation and networking amongst public libraries, the State Library of NSW and other organisations.
+Strategy: Encourage co-operation.
+Outcome - Improved services to CALD communities
+  * //Action// - Encourage co-operative projects
+  * //Performance Measure// - Number of co-operative projects
+  * //Timeframe// - 2022-2025
+  * //Action//: Identify individuals in the working group who are proficient in Languages Other Than English and who are able to cooperate with the checking of translations and short texts. (this could include personal networks)
+  * //Performance Measure// : List of language skills available to the working group
+  * //Timeframe//: 2022-2025
+  * //Action//: Lending of unique collections such as Marathi, Kannada, Khmer. Held at some public libraries. Discuss barriers for collaboration.
+  * //Performance Measure//: number of loans offered between public libraries
+  * //Timeframe// -
+__Objective 5__: To ensure that multicultural services are recognised as integral to public library services.
+Strategy: Educate public library staff of their role in the provision of services to the CALD community
+Outcome - Increase public library staff knowledge of CALD resources
+  * //Action// - Report at public library staff meetings activities , innovations, programs that may benefit local CALD communities.
+  * //Performance Measure// - Seminars to increase awareness
+  * //Timeframe// - 2022-2025
+  * //Action//: Make sure staff are your library are aware of resources available to the communities: TSS, Bulk loans, Health information etc
+  * //Performance Measure//: Cultural awareness training attendance
+  * //Timeframe//: 2022-2025