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--- module_4_search_strategies_ref-ex [2026/02/25 23:06] – [Asking experts] michelleh
+++ module_4_search_strategies_ref-ex [2026/02/25 23:11] (current) – [Informing the patron] michelleh
@@ Line 441: / Line 441: @@
 Patrons sometimes need the services of groups or agencies -- for social or health issues, for example.
-Successful search strategies may include providing the patron with information about the group or agency that can provide assistance.
+Successful search strategies may include providing the patron with information about the group or agency that can assist.
 Helping put patrons in contact with the appropriate agency for their needs is the role of information and referral.
@@ Line 458: / Line 458: @@
   * DVDs on how to care for a person with a disability.
-Don't limit yourself to sources at hand on the library shelf or online. Think of good reference as providing assistance in meeting people's information needs.
+Don't limit yourself to sources at hand on the library shelf or online. Think of good reference as assisting in meeting people's information needs.
 //** Major Point: Patrons may have information needs that your library’s resources alone will not meet. They may need the services of special groups or agencies.**//
@@ Line 490: / Line 490: @@
 {{ :bibliographic_record_sheet_example.docx |Example Bibliographic Record sheet}}
-When you are searching for information you should:
+When you are searching for information, you should:
   * Note the books/subject headings/search term.
@@ Line 534: / Line 534: @@
   * "I'll need to be away from the phone for a minute while I check the shelves."
   * Do not use library jargon.
-  * You may need to explain the resource you are using, why it's appropriate for the question, and what the limitations may be in regards to currency or accuracy.
+  * You may need to explain the resource you are using, why it's appropriate for the question, and what the limitations may be in regard to currency or accuracy.
   * It is especially necessary to keep the patron informed when using remote technologies where the patron cannot see what you are doing.