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--- reference_excellence_-_self_paced_reference_and_information_services_training [2021/04/26 21:12] – ellen.forsyth_sl.nsw.gov.au
+++ reference_excellence_-_self_paced_reference_and_information_services_training [2023/07/24 18:47] (current) – ellen.forsyth_sl.nsw.gov.au
@@ Line 1: / Line 1: @@
 **Reference excellence - self paced reference and information services training**
-Reference services are about helping people to find the answers to their questions. Some of these questions may involve, or be about, how to access and download e-content in your library. Helping answer technology questions is, therefore, a valid part of the core service your library provides. Not only are you helping your clients access, borrow or stream library material, you are helping them find answers about how to do this. Sometimes, this will require detailed assistance from you or other staff, and often it will require skill at managing queues.
+[[About ref-ex|About Reference Excellence]]
-Assisting library clients to access library material is core for public libraries.
+[[Module 1 Overview of the reference process ref-ex|Module 1 Overview of the reference process]]
-In the [[https://www.legislation.nsw.gov.au/view/html/inforce/current/act-1939-040|Library Act 1939 No 40]] it says
+[[Module 2 Reference interview skills and question types ref-ex|Module 2 Reference interview skills and question types]]
-**s. 10 Requirements as to services to be provided by local libraries**
+[[Module 3 People skills, reference behaviours ref-ex|Module 3 People skills, reference behaviours]]
-//(1) A local authority must comply with and observe the following requirements in relation to any local library that is provided, controlled or managed by the local authority (either directly or under an agreement or other arrangement to which it is a party)://
+[[Module 4 Search strategies ref-ex|Module 4 Search strategies]]
-**(A) Residents and ratepayers entitled to free membership** //Any person who is a resident of the area of the local authority or a ratepayer of the local authority is entitled to membership of the library free of charge.
+[[Module 5 Reference resources ref-ex|Module 5 Reference resources]]
-//
-**(B) Free access to certain materials on library premises** //Any person (whether or not a member of the library) is entitled free of charge to access any library material of the library and any information forming part of the information service of the library (other than information excepted from free access by guidelines issued by the Council) for use on the library premises.//
+[[Module 6 Ethics and legislation ref-ex|Module 6 Ethics and legislation]]
-**(C) Free loans of certain library material to members** //Any person who is a member of the library is entitled to borrow free of charge from the library for use away from the library premises any library material of the library which has been classified by the librarian of the library as being of literary, informative or educational value or as being fiction.//
+[[Module 7 Roving reference ref-ex|Module 7 Roving reference]]
-**(D) Free delivery to sick or disabled members** //No charge is to be made for the delivery to a member of the library of any library material or information that the member is entitled to borrow free of charge if the member for reasons of ill health or disability cannot reasonably be expected to attend the library in person.//
+[[Module 8 Local studies ref-ex|Module 8 Local studies]]
-**(E) Free basic reference services to members** //Any person who is a member of the library is entitled to be provided free of charge with basic reference services (being any service classified by guidelines issued by the Council as a basic reference service), including assistance in locating information and sources of information.//
+[[Module 9 Family history ref-ex|Module 9 Family history]]
-[[About ref-ex]]
+[[Module 10 Children ref-ex|Module 10 Children]]
-[[Module 1 Overview of the reference process ref-ex]]
+[[Module 11 Young adults ref-ex|Module 11 Young adults]]
-[[Module 2 Reference interview skills and question types ref-ex]]
+[[Module 12 Corporate library services ref-ex|Module 12 Corporate library services]]
-[[Module 3 People skills, reference behaviours ref-ex]]
+[[Module 13 Technology reference services ref-ex|Module 13 Technology reference services]]
-[[Module 4 Search strategies ref-ex]]
-[[Module 5 Reference resources ref-ex]]
-[[Module 6 Ethics and legislation ref-ex]]
-[[Module 7 Roving reference ref-ex]]
-[[Module 8 Local studies ref-ex]]
-[[Module 9 Family history ref-ex]]
-[[Module 10 Children ref-ex]]
-[[Module 11 Young Adults ref-ex]]
-[[Module 12 Corporate Library Services ref-ex]]
-[[Module 13 Technology reference services ref-ex]]
-[[Editing conventions for reference excellence ref-ex]]