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Reference excellence - self paced reference and information services training
Module 1 Overview of the reference process ref-ex
Module 2 Reference interview skills and question types ref-ex
Module 3 People skills, model reference behaviours ref-ex
Module 3 People skills, reference behaviours ref-ex
Module 4 Search strategies ref-ex
Module 5 Reference resources ref-ex
Module 6 Ethics and legislation ref-ex
Module 7 Roving reference ref-ex
Module 9 Family history ref-ex
Module 12 Corporate Library Services ref-ex
Module 13 Technology reference services ref-ex
Credits ref-ex - included in about
Purpose ref-ex - included in about
Instructions ref-ex - included in about
Tips for supervisors ref-ex - included in about