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reference_actions_checklist_ref-ex

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reference_actions_checklist_ref-ex [2020/12/14 20:51] – created ellen.forsyth_sl.nsw.gov.aureference_actions_checklist_ref-ex [2021/05/09 06:49] (current) – judyatkinson
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 **Reference actions — a checklist** **Reference actions — a checklist**
  
-Part of [[Module 3 People skills, reference behaviours ref-ex]]+Part of [[module_3_people_skills_reference_behaviours_ref-ex|Module 3 People skills, reference behaviours]]
  
 In addition to approachability, working with this checklist of reference actions, making patrons comfortable, and using successful reference interview skills will assist effectiveness when working with a patron.  Consistently followed, these techniques can have a greater impact on the success of reference than the size of the collection or the number of years of experience and education of the staff. In addition to approachability, working with this checklist of reference actions, making patrons comfortable, and using successful reference interview skills will assist effectiveness when working with a patron.  Consistently followed, these techniques can have a greater impact on the success of reference than the size of the collection or the number of years of experience and education of the staff.
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-**Searching** More information will be provided in [[Module 4 Search strategies ref-ex]]+**Searching** More information will be provided in [[module_4_search_strategies_ref-ex|Module 4 Search strategies ]]
  
   * Assist the patron to find the answer   * Assist the patron to find the answer
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 [[Module 10 Children ref-ex]] [[Module 10 Children ref-ex]]
  
-[[Module 11 Young Adults ref-ex]]+[[Module 11 Young adults ref-ex]]
  
-[[Module 12 Corporate Library Services ref-ex]]+[[Module 12 Corporate library services ref-ex]]
  
 [[Module 13 Technology reference services ref-ex]] [[Module 13 Technology reference services ref-ex]]
reference_actions_checklist_ref-ex.1608000710.txt.gz · Last modified: 2020/12/14 20:51 by ellen.forsyth_sl.nsw.gov.au