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--- module_3_people_skills_reference_behaviours_ref-ex [2024/02/15 23:41] – [Walk with the patron] michelleh
+++ module_3_people_skills_reference_behaviours_ref-ex [2024/04/11 23:51] (current) – michael.adams_sl.nsw.gov.au
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 //**Major Point: Considered reference actions will improve the success of your reference work.**//
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+==== Competent Humility Model ====
+In today's interconnected world, understanding and navigating diverse cultural landscapes is essential for effective communication, collaboration, and mutual respect. This presentation introduces Dr. Nicole Cooke’s new Competent Humility Model, offers a holistic approach to building and maintaining cultural competence and cultural humility, and emphasizes how these processes work in tandem. Whether in the workplace, educational settings, or community engagements, embracing these concepts fosters a more inclusive and harmonious society where diversity is celebrated, and mutual understanding flourishes.
+{{youtube>ca8IPm_Tki0}}
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+**Exercises for Competent Humility Model**
+. View this recorded session by Dr Nicole Cooke on the Competent Humility Model.
+. List four key messages you learned from this video.
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 Extract from
-[[https://read.alia.org.au/apla-alia-standards-and-guidelines-australian-public-libraries-december-2020|APLA-ALIA Standards and Guidelines for Australian Public Libraries]], Canberra ACT, Australian Library and Information Association, December 2020.
+[[https://read.alia.org.au/guidelines-standards-and-outcome-measures-australian-public-libraries-july-2016|APLA-ALIA-NSLA Guidelines, standards and outcome measures for Australian public libraries ]], Canberra ACT, Australian Library and Information Association, July 2016.
 Strategic Community Focus - G1: Ensure universal access to library services within the community.
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 The library works to minimise barriers to access for all users, and specifically for those with physical
 limitations and disabilities.
+ALIA's guidelines are updated on a regular basis. See the most recent edition, published in 2021.
+  * [[https://read.alia.org.au/apla-alia-standards-and-guidelines-australian-public-libraries-may-2021|APLA-ALIA Standards and Guidelines for Australian Public Libraries]]
 //**Major point: Accompanying the patron in the library or using remote reference technology to guide patrons will help ensure they find what they are looking for.**//
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 [[https://askjan.org/articles/EAPS/upload/disetispeakingEAP.doc|Disability Etiquette Tips, Beth Loy, Job Accomodation Network, WVU.]]
-The [[https://www.and.org.au/|Australian Network on Disability]] provides the following tips to help develop a confident approach to working with people with a disability.
 ALIA provides guidelines for libraries setting out minimum standards for the provision of accessible and inclusive services for people with disabilities. [[https://read.alia.org.au/guidelines-library-and-information-services-people-disabilities|Guidelines on library and information services for people with disabilities]]