module_3_people_skills_reference_behaviours_ref-ex
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module_3_people_skills_reference_behaviours_ref-ex [2023/12/04 22:51] – ellen.forsyth_sl.nsw.gov.au | module_3_people_skills_reference_behaviours_ref-ex [2024/04/11 23:51] (current) – michael.adams_sl.nsw.gov.au | ||
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//**Major Point: Considered reference actions will improve the success of your reference work.**// | //**Major Point: Considered reference actions will improve the success of your reference work.**// | ||
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+ | {{ : | ||
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+ | ==== Competent Humility Model ==== | ||
+ | |||
+ | In today' | ||
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+ | {{youtube> | ||
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+ | {{ : | ||
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+ | **Exercises for Competent Humility Model** | ||
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+ | 1. View this recorded session by Dr Nicole Cooke on the Competent Humility Model. | ||
+ | |||
+ | 2. List four key messages you learned from this video. | ||
{{ : | {{ : | ||
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Extract from | Extract from | ||
- | [[https:// | + | [[https:// |
Strategic Community Focus - G1: Ensure universal access to library services within the community. | Strategic Community Focus - G1: Ensure universal access to library services within the community. | ||
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The library works to minimise barriers to access for all users, and specifically for those with physical | The library works to minimise barriers to access for all users, and specifically for those with physical | ||
limitations and disabilities. | limitations and disabilities. | ||
+ | |||
+ | ALIA's guidelines are updated on a regular basis. See the most recent edition, published in 2021. | ||
+ | * [[https:// | ||
//**Major point: Accompanying the patron in the library or using remote reference technology to guide patrons will help ensure they find what they are looking for.**// | //**Major point: Accompanying the patron in the library or using remote reference technology to guide patrons will help ensure they find what they are looking for.**// | ||
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[[https:// | [[https:// | ||
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- | The [[https:// | ||
ALIA provides guidelines for libraries setting out minimum standards for the provision of accessible and inclusive services for people with disabilities. [[https:// | ALIA provides guidelines for libraries setting out minimum standards for the provision of accessible and inclusive services for people with disabilities. [[https:// | ||
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- Identify possible barriers which make your reference area/ | - Identify possible barriers which make your reference area/ | ||
- How do you access the Translating and Interpreting Service (TIS) at your library? | - How do you access the Translating and Interpreting Service (TIS) at your library? | ||
- | - Research what apps are available to assist people who are hard of hearing or deaf. This link has some options to explore[[https:// | + | - Research what apps are available to assist people who are hard of hearing or deaf. This link has some options to explore[[https:// |
[[module_3_answers_and_review_ref-ex|Module 3 Answers and review]] | [[module_3_answers_and_review_ref-ex|Module 3 Answers and review]] |
module_3_people_skills_reference_behaviours_ref-ex.1701751884.txt.gz · Last modified: 2023/12/04 22:51 by ellen.forsyth_sl.nsw.gov.au