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--- module_2_reference_interview_skills_and_question_types_ref-ex [2023/11/06 20:40] – ellen.forsyth_sl.nsw.gov.au
+++ module_2_reference_interview_skills_and_question_types_ref-ex [2023/11/06 20:41] – ellen.forsyth_sl.nsw.gov.au
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 The patron says 'I really need information on New South Wales. I've looked all over the place and haven't found what I want. I tried those books over there and they didn't help and I'm still looking. I just can't seem to find what I need'. You can say 'You want information relating to New South Wales' or 'You are researching to find information about the State of New South Wales".
-**Remote interviewing**
-Paraphrasing is the first part of the process that helps you detemine what the customer needs. It helps you to clarify and verify their request. You still need to follow this step in the reference process when undertaking remote interviewing.
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+**Remote interviewing**
+Paraphrasing is the first part of the process that helps you detemine what the customer needs. It helps you to clarify and verify their request. You still need to follow this step in the reference process when undertaking remote interviewing.
 [[https://repository.ifla.org/handle/123456789/719|IFLA]] defines online reference, virtual reference, digital reference, e-reference, internet information services, live reference and real-time reference as terms sometimes used interchangeably to describe reference services that utilise computer technology in some way.