NSW public library wiki

User Tools

Site Tools

Trace:
module_2_reference_interview_skills_and_question_types_ref-ex

Differences

This shows you the differences between two versions of the page.

Link to this comparison view

Both sides previous revisionPrevious revision
module_2_reference_interview_skills_and_question_types_ref-ex [2024/03/21 01:01] – judyatkinsonmodule_2_reference_interview_skills_and_question_types_ref-ex [2024/03/21 18:15] (current) – judyatkinson
Line 165: Line 165:
   * Use open-ended questions to encourage the patron to expand on the request e.g. "please tell me more about your topic?" or "what additional information can you give me?" or "how much information do you need?".   * Use open-ended questions to encourage the patron to expand on the request e.g. "please tell me more about your topic?" or "what additional information can you give me?" or "how much information do you need?".
   * Use questions to refine the search query e.g. "what have you already found?" or "what format do you need- books, journal articles, e-resources etc." or "do you need current or historical information?"   * Use questions to refine the search query e.g. "what have you already found?" or "what format do you need- books, journal articles, e-resources etc." or "do you need current or historical information?"
-  * If you are using a restricted format like Twitter (only 280 characters), it may be appropriate to negotiate a different format 
   * You need to maintain your professionalism in online communication.   * You need to maintain your professionalism in online communication.
  
module_2_reference_interview_skills_and_question_types_ref-ex.txt · Last modified: 2024/03/21 18:15 by judyatkinson