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module_2_answers_and_review_ref-ex [2021/05/02 20:47] – judyatkinsonmodule_2_answers_and_review_ref-ex [2023/05/04 05:01] (current) – judyatkinson
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-==== Module 2 Answers and Review Reference Excellence====+==== Module 2 Answers and review - Reference Excellence====
  
 [[module_2_reference_interview_skills_and_question_types_ref-ex|Module 2 Reference interview skills and question types (Reference excellence)]] [[module_2_reference_interview_skills_and_question_types_ref-ex|Module 2 Reference interview skills and question types (Reference excellence)]]
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 ==== Module 2 answers ==== ==== Module 2 answers ====
  
-**Suggested answers for Module 2 exercises** +//Suggested answers for Module 2 exercises - Discuss the questions and your answers with your supervisor, trainer or colleagues.//
- +
-Note: There are no "right" answers for many of these questions. Discuss the questions with your supervisor, trainer or colleagues.+
  
 **Confidentiality** **Confidentiality**
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   * What amendments are necessary to update the documents?   * What amendments are necessary to update the documents?
   * Why are these changes required?   * Why are these changes required?
-  * Where can you find other information to help you with this task (i.e, ALIA, IFLA, ASLSA)+  * Where can you find other information to help you with this task (i.e, ALIA, IFLA, ASLA)
  
 Answer suggestions:- Answer suggestions:-
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   * What Legislation is relevant to your workplace?   * What Legislation is relevant to your workplace?
   * [[https://www.sl.nsw.gov.au/public-library-services/advice-best-practice/legislation| library related legislation on State Library of NSW website]]   * [[https://www.sl.nsw.gov.au/public-library-services/advice-best-practice/legislation| library related legislation on State Library of NSW website]]
-  * ALIA [[http://www.alia.org.au/about-alia/policies-and-guidelines/alia-policies/libraries-and-privacy-guidelines| ALIA Libraries and Privacy Guidelines]]+  * ALIA [[https://www.alia.org.au/Web/Research-and-Publications/Guidelines/Libraries-and-Privacy-Guidelines.aspx| ALIA Libraries and Privacy Guidelines]]
  
 **Paraphrase** **Paraphrase**
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 How would you clarify the patron's request in the following examples? How would you clarify the patron's request in the following examples?
  
-1. Do you have sex education DVDs for kids?+1. Do you have sex education resources for kids?
  
 Would you like them geared toward children or something aimed at parents that would help you formulate a discussion? Would you like them geared toward children or something aimed at parents that would help you formulate a discussion?
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   * 6. The clarified and verified question =   * 6. The clarified and verified question =
  
-**Follow up and Ending the Reference Interview**+**Follow up and ending the reference interview**
  
 1. What is the purpose of follow-up questions? 1. What is the purpose of follow-up questions?
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 //**Major point: Remote reference services use the same reference interviewing steps.**// //**Major point: Remote reference services use the same reference interviewing steps.**//
  
-**[[module_2_reference_interview_skills_and_question_types_ref-ex#follow_up_ending |Follow up ending]]**+**[[module_2_reference_interview_skills_and_question_types_ref-ex#follow_up|Follow up]]**
  
 At the end of the reference interview don't assume you've answered the question. Always ask a follow-up question such as 'does this completely answer your question?' If you can't immediately find information for the patron refer them or let them know you will continue working on their request, and when you will get back to them. At the end of the reference interview don't assume you've answered the question. Always ask a follow-up question such as 'does this completely answer your question?' If you can't immediately find information for the patron refer them or let them know you will continue working on their request, and when you will get back to them.
  
 //**Major point: The only way to be sure you've met the need is to ask. Bring each reference interview to an appropriate close.**// //**Major point: The only way to be sure you've met the need is to ask. Bring each reference interview to an appropriate close.**//
 +
 +{{:wiki:answers_review.jpg|}}
  
 ====Evaluation==== ====Evaluation====
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 What to do when you finish the module... What to do when you finish the module...
  
-When you have completed the exercises for this module, you may want to talk to your colleagues or supervisor about them.+When you have completed the exercises for this module, you may want to talk to your supervisor, trainer or colleagues about them.
  
-Please fill out and submit  [[https://www.surveymonkey.com/r/reference_excellence|evaluation form]] +Please fill out and submit  [[https://www.surveymonkey.com/r/reference_excellence|the evaluation form]] 
  
 {{:wiki:answers_review.jpg|}} {{:wiki:answers_review.jpg|}}
  
-==== Other modules for Reference excellence ==== +==== Other modules for Reference Excellence ====
- +
-**Reference excellence - self paced reference and information services training**+
  
-[[About ref-ex]]+**Reference Excellence - self paced reference and information services training**
  
-[[Module 1 Overview of the reference process ref-ex]]+[[About ref-ex|About Reference Excellence]]
  
-[[Module 2 Reference interview skills and question types ref-ex]]+[[Module 1 Overview of the reference process ref-ex|Module 1 Overview of the reference process]]
  
-[[Module 3 People skills, reference behaviours ref-ex]]+[[Module 2 Reference interview skills and question types ref-ex|Module 2 Reference interview skills and question types]]
  
-[[Module 4 Search strategies ref-ex]]+[[Module 3 People skills, reference behaviours ref-ex|Module 3 People skills, reference behaviours]]
  
-[[Module 5 Reference resources ref-ex]]+[[Module 4 Search strategies ref-ex|Module 4 Search strategies]]
  
-[[Module 6 Ethics and legislation ref-ex]]+[[Module 5 Reference resources ref-ex|Module 5 Reference resources]]
  
-[[Module 7 Roving reference ref-ex]]+[[Module 6 Ethics and legislation ref-ex|Module 6 Ethics and legislation]]
  
-[[Module 8 Local studies ref-ex]]+[[Module 7 Roving reference ref-ex|Module 7 Roving reference]]
  
-[[Module 9 Family history ref-ex]]+[[Module 8 Local studies ref-ex|Module 8 Local studies]]
  
-[[Module 10 Children ref-ex]]+[[Module 9 Family history ref-ex|Module 9 Family history]]
  
-[[Module 11 Young Adults ref-ex]]+[[Module 10 Children ref-ex|Module 10 Children]]
  
-[[Module 12 Corporate Library Services ref-ex]]+[[Module 11 Young adults ref-ex|Module 11 Young adults]]
  
-[[Module 13 Technology reference services ref-ex]]+[[Module 12 Corporate library services ref-ex|Module 12 Corporate library services]]
  
 +[[Module 13 Technology reference services ref-ex|Module 13 Technology reference services]]
  
module_2_answers_and_review_ref-ex.1620006446.txt.gz · Last modified: 2021/05/02 20:47 by judyatkinson