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--- module_1_overview_of_the_reference_process_ref-ex [2023/11/28 17:48] – judyatkinson
+++ module_1_overview_of_the_reference_process_ref-ex [2024/03/05 23:35] (current) – ita_hanssens
@@ Line 48: / Line 48: @@
   * enquiries may also arrive through various social media channels.
-Reference methods may differ, but the goal remains the same: find and meet the patrons' information needs. The need to conduct an effective reference interviews, to use skill in selecting search strategies and to be knowledgeable about print or online resources remains the same. The technology used to deliver reference services continues to change. It is important to keep up to date and keep developing skills.
+Reference methods may differ, but the goal remains the same: find and meet the patrons' information needs. The need to conduct an effective reference interview, to use skill in selecting search strategies and to be knowledgeable about print or online resources remains the same. The technology used to deliver reference services continues to change. It is important to keep up to date and keep developing skills.
 //** Major Point: Libraries meet the information needs of the communities they serve.**//
@@ Line 147: / Line 147: @@
 **Exercises for first contact**
-{{youtube>VjR0HepjclE}}
+{{youtube>8E38XlVT5HA}}
 . View this recorded session by Dr Marie Radford for more helpful information on this topic.
@@ Line 202: / Line 202: @@
 [[module_1_answers_and_review_ref-ex|Module 1 Answers and review]]
+{{ :wiki:stripe5_refex.jpg |}}