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--- module_1_overview_of_the_reference_process_ref-ex [2023/11/28 17:45] – judyatkinson
+++ module_1_overview_of_the_reference_process_ref-ex [2024/03/05 23:35] (current) – ita_hanssens
@@ Line 48: / Line 48: @@
   * enquiries may also arrive through various social media channels.
-Reference methods may differ, but the goal remains the same: find and meet the patrons' information needs. The need to conduct an effective reference interviews, to use skill in selecting search strategies and to be knowledgeable about print or online resources remains the same. The technology used to deliver reference services continues to change. It is important to keep up to date and keep developing skills.
+Reference methods may differ, but the goal remains the same: find and meet the patrons' information needs. The need to conduct an effective reference interview, to use skill in selecting search strategies and to be knowledgeable about print or online resources remains the same. The technology used to deliver reference services continues to change. It is important to keep up to date and keep developing skills.
 //** Major Point: Libraries meet the information needs of the communities they serve.**//
@@ Line 147: / Line 147: @@
 **Exercises for first contact**
-{{youtube>VjR0HepjclE}}
+{{youtube>8E38XlVT5HA}}
 . View this recorded session by Dr Marie Radford for more helpful information on this topic.
@@ Line 181: / Line 181: @@
 Patrons may also be confused by the physical arrangement of the library reflecting the many different forms of materials. For example they may not understand the reasons behind separating fiction and non-fiction, arranging non-fiction by Dewey Decimal order, setting apart audiovisual from other materials, or having databases which are not full text. Patrons may be unaware of special collections or local materials such as pamphlet and map files that aren't as obviously displayed as books on the shelves and only ask for what they can see is available. Not all materials are for loan.
-**Libraries can be virtually confusing places**
+**Libraries can be confusing virtual places**
 Patrons may have several misconceptions about online reference services too. The library website may be confusing, and not clearly depict what services are offered. Patrons may need support to use the technology or in locating  web information sites.
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 [[module_1_answers_and_review_ref-ex|Module 1 Answers and review]]
+{{ :wiki:stripe5_refex.jpg |}}