module_13_technology_reference_services_ref-ex
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module_13_technology_reference_services_ref-ex [2022/03/01 18:27] – ellen.forsyth_sl.nsw.gov.au | module_13_technology_reference_services_ref-ex [2024/03/19 23:15] (current) – [Assisting with technology] michelleh | ||
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- other services provided through the library. | - other services provided through the library. | ||
- | Many of these resources need an email address, so helping someone set up an email address is a core service, and can be part of an information service. This training may be provided one to one, or small group. Find out how your library provides the service. | + | Many of these resources need an email address, so helping someone set up an email address is a core service, and can be part of an information service. This training may be provided one to one, or in a small group. Find out how your library provides the service. |
- | Each library will have different policies about how much technology assistance is provided by staff. For some libraries, it will not be practical to provide detailed assistance on demand and you may need to refer customers | + | Each library will have different policies about how much technology assistance is provided by staff. For some libraries, it will not be practical to provide detailed assistance on demand and you may need to refer patrons |
- | As more and more services are moved to an online environment technology skills are continuing to be critical for everyday life. Many of our patrons will need our help, and our ability to assist with technology questions remains important. This kind of assistance is about how the equipment works and connecting the person to the relevant and authoritative content. | + | As more and more services are moved to an online environment, technology skills are continuing to be critical for everyday life. Many of our patrons will need our help, and our ability to assist with technology questions remains important. This kind of assistance is about how the equipment works and connecting the person to the relevant and authoritative content. |
Technology assistance may include patron' | Technology assistance may include patron' | ||
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- Ask your colleagues and supervisor what kinds of technology related questions they have encountered? | - Ask your colleagues and supervisor what kinds of technology related questions they have encountered? | ||
- Talk with your colleagues or supervisor about how using a reference interview will help you know the right kind of help to provide. | - Talk with your colleagues or supervisor about how using a reference interview will help you know the right kind of help to provide. | ||
- | - What ideas did you learn from looking at [[https://create.coloradovirtuallibrary.org/ | + | - What ideas did you learn from looking at [[https://www.librarieslearn.org/ |
[[module_13_answers_and_review_ref-ex|Module 13 Answers and review]] | [[module_13_answers_and_review_ref-ex|Module 13 Answers and review]] | ||
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Fill in the {{ : | Fill in the {{ : | ||
- | How does your proficiency measure up? Technology proficiency checklist | + | How does your proficiency measure up? |
Discuss this with your supervisor, trainer or colleagues. Ask what training is available for you in this area. | Discuss this with your supervisor, trainer or colleagues. Ask what training is available for you in this area. |
module_13_technology_reference_services_ref-ex.1646180837.txt.gz · Last modified: 2022/03/01 18:27 by ellen.forsyth_sl.nsw.gov.au