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--- module_13_technology_reference_services_ref-ex [2022/01/31 22:46] – ita_hanssens
+++ module_13_technology_reference_services_ref-ex [2024/03/19 23:15] (current) – [Assisting with technology] michelleh
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 ====Introduction====
+This module will provide information to assist you in delivering Technology reference services.
 Reference services are about helping people to find the answers to their questions. Some of these questions may involve, or be about, how to access and download e-content in your library. Helping answer technology questions is, therefore, a valid part of the core service your library provides. Not only are you helping your patrons access, borrow or stream library material, you are helping them find answers about how to do this. Sometimes, this will require detailed assistance from you or other staff, and often it will require skill at managing queues.
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   - other services provided through the library.
-Many of these resources need an email address, so helping someone set up an email address is a core service, and can be part of an information service. This training may be provided one to one, or small group. Find out how your library provides the service.
+Many of these resources need an email address, so helping someone set up an email address is a core service, and can be part of an information service. This training may be provided one to one, or in a small group. Find out how your library provides the service.
-Each library will have different policies about how much technology assistance is provided by staff. For some libraries, it will not be practical to provide detailed assistance on demand and you may need to refer customers to scheduled technology assistance sessions or small groups classes. Training programs such as Tech Savvy Seniors are often part of how this training is provided. Some libraries may offer one on one assistance as required, dependent on staffing levels and competing demands on staff time.
+Each library will have different policies about how much technology assistance is provided by staff. For some libraries, it will not be practical to provide detailed assistance on demand and you may need to refer patrons to scheduled technology assistance sessions or small groups classes. Training programs such as Tech Savvy Seniors are often part of how this training is provided. Some libraries may offer one on one assistance as required, dependent on staffing levels and competing demands on staff time.
-As more and more services are moved to an online environment technology skills are continuing to be critical for everyday life. Many of our patrons will need our help, and our ability to assist with technology questions remains important. This kind of assistance is about how the equipment works and connecting the person to the relevant and authoritative content.
+As more and more services are moved to an online environment, technology skills are continuing to be critical for everyday life. Many of our patrons will need our help, and our ability to assist with technology questions remains important. This kind of assistance is about how the equipment works and connecting the person to the relevant and authoritative content.
 Technology assistance may include patron's own devices. This enables and encourages people to access library resources remotely. To enable staff to assist patrons with a variety of resources, on a variety of devices and platforms, provision of regular hands-on training opportunities for staff is very important.
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   - Ask your colleagues and supervisor what kinds of technology related questions they have encountered?
   - Talk with your colleagues or supervisor about how using a reference interview will help you know the right kind of help to provide.
-  - What ideas did you learn from looking at [[https://create.coloradovirtuallibrary.org/use-technology-reference-interview/| technology reference interview]]
+  - What ideas did you learn from looking at [[https://www.librarieslearn.org/self-paced-courses/use-technology-reference-interview| technology reference interview]]
 [[module_13_answers_and_review_ref-ex|Module 13 Answers and review]]
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 Fill in the {{ :technology-proficiency-checklist_re_0521.docx |Technology proficiency checklist}}
-How does your proficiency measure up? Technology proficiency checklist
+How does your proficiency measure up?
 Discuss this with your supervisor, trainer or colleagues. Ask what training is available for you in this area.