NSW public library wiki

User Tools

Site Tools

Trace:
module_12_corporate_library_services_ref-ex

Differences

This shows you the differences between two versions of the page.

Link to this comparison view

Both sides previous revisionPrevious revision
Next revision		Previous revision
module_12_corporate_library_services_ref-ex [2021/05/09 07:23] – judyatkinsonmodule_12_corporate_library_services_ref-ex [2024/03/21 01:41] (current) – judyatkinson
Line 3: Line 3:
 ====Purpose==== ====Purpose====
  
-The purpose of this module is to develop your understanding of the nature of corporate library services in local government and to develop the knowledge and skills you will need in order to answer reference questions from a specific group of patrons, council staff and elected councilors.+The purpose of this module is to develop your understanding of the nature of corporate library services in local government and to develop the knowledge and skills you will need in order to answer reference questions from a specific group of patrons, council staff and elected councillors.
  
 ====Introduction==== ====Introduction====
  
-Many of your colleagues working in local councils undertake research as part of their own work processes. Once they have exhausted their own resources they may turn to the library for assistance. Whether your library provides a dedicated “corporate library service” or not, you may find that you are required from time-to-time to answer queries from council staff. The general knowledge and skills you have acquired in earlier modules will be utilised in order to answer queries from council staff. There are some additional resources, processes and considerations covered in this module that will assist you in providing excellent reference services to council staff.+Many of your colleagues working in local councils undertake research as part of their own work processes. Once they have exhausted their own resources they may turn to the library for assistance. Whether your library provides a dedicated “corporate library service” or not, you may find that you are required from time-to-time to answer queries from council staff. The knowledge and skills you have acquired in earlier modules will be utilised in order to answer queries from council staff. There are some additional resources, processes and considerations covered in this module that will assist you in providing excellent reference services to council staff.
  
 {{ :wiki:stripe5_refex.jpg |}} {{ :wiki:stripe5_refex.jpg |}}
Line 24: Line 24:
   * physical and electronic collections (journals, books, council documents, AV resources)   * physical and electronic collections (journals, books, council documents, AV resources)
  
-Where there is no corporate librarian, aspects of this function are often part of the duties of other library staff.+Where there is no corporate librarian, aspects of this function are often part of the duties of other library staff, especially reference or information services staff.
  
 {{ :wiki:stripe5_refex.jpg |}} {{ :wiki:stripe5_refex.jpg |}}
Line 32: Line 32:
 Find out if your library offers a corporate library service. Speak to the relevant staff about the level of service offered, and what role library staff have. Find out if your library offers a corporate library service. Speak to the relevant staff about the level of service offered, and what role library staff have.
  
-[[Module 12 Answers and review (ref-ex)]]+[[module_12_answers_and_review_ref-ex|Module 12 Answers and review]]
  
 {{ :wiki:stripe5_refex.jpg |}} {{ :wiki:stripe5_refex.jpg |}}
Line 40: Line 40:
 **The reference interview** **The reference interview**
  
-The general principles you have learned in [[module_2_reference_interview_skills_and_question_types_ref-ex|Module 2]] also apply when dealing with queries from council staff. As queries from council staff may be in-depth, very specific or have a deadline it is important that you have a discussion about exactly what it is that they require. Make sure you ask questions which clarify and verify the topic and the time frame.+The principles you have learned in [[module_2_reference_interview_skills_and_question_types_ref-ex|Module 2]] also apply when dealing with queries from council staff. As queries from council staff may be in-depth, very specific or have a deadline. it is important that you have a discussion about exactly what it is that they require. Make sure you ask questions which clarify and verify the topic and the time frame.
  
 Helpful tips :- Helpful tips :-
Line 51: Line 51:
 **Key sources** **Key sources**
  
-Council staff and councillors require information from a range of sources that reflects the breadth of their operations. +Council staff and councillors require information from a range of sources that reflects the breadth of their responsibilities. 
  
 Consider the following sources:- Consider the following sources:-
Line 71: Line 71:
 **Exercises for delivering corporate library services** **Exercises for delivering corporate library services**
  
-  * Use ABARES to find a research report on bees or other biosecurity topics relevant to your location. +  * Use [[https://www.agriculture.gov.au/abares|ABARES]] to find a research report on bees or other biosecurity topics relevant to your location. 
  
-  * Find out what resources your council’s planners use?. You may arrange to meet with one of them to discuss their needs. +  * Find out what resources your council’s planners use. You may arrange to meet with one of them to discuss their needs. 
  
   * Where could you find a report on a case heard by the NSW Land and Environment Court?   * Where could you find a report on a case heard by the NSW Land and Environment Court?
  
-  * Is a procedure in place which outlines how you should handle queries from Council staff? Are there special policies regarding charging for inter-library-loans/reserves? Is there a library membership application form for council staff? Do library staff handle council queries in the same way they would deal with public queries?+  * Is a procedure in place which outlines how you should handle queries from council staff? Are there special policies regarding charging for inter-library-loans/reservations? Is there a library membership application form for council staff? Do library staff handle council queries in the same way they deal with public queries?
  
   * A council planner phones the library and asks you to find examples of green roof policies at other councils as well as any recent journal articles on green roofs in cities. What resources would you search to answer this query? How would you present the results of your research?   * A council planner phones the library and asks you to find examples of green roof policies at other councils as well as any recent journal articles on green roofs in cities. What resources would you search to answer this query? How would you present the results of your research?
Line 85: Line 85:
 **Hint:** Presentation of research to council staff: A useful suggestion is to prepare a report template to use for presenting your research. By setting up a template you do not have to spend time on formatting the presentation of your results with every query. Using a template will also ensure that in-depth reference query results are presented in a professional manner. Templates will also assist you in the research process as they can act as a checklist. **Hint:** Presentation of research to council staff: A useful suggestion is to prepare a report template to use for presenting your research. By setting up a template you do not have to spend time on formatting the presentation of your results with every query. Using a template will also ensure that in-depth reference query results are presented in a professional manner. Templates will also assist you in the research process as they can act as a checklist.
  
-[[Module 12 Answers and review (ref-ex)]]+[[module_12_answers_and_review_ref-ex|Module 12 Answers and review]]
  
 {{ :wiki:stripe5_refex.jpg |}} {{ :wiki:stripe5_refex.jpg |}}
Line 93: Line 93:
 This involves being proactive to promote the library services, and the relevant staff. This involves being proactive to promote the library services, and the relevant staff.
  
-A first step may be to view an organisational chart to become familiar with the different departments within council and how they are organised. Utilise the intranet for staff or divisional information such as phone numbers and contact emails. Learn about the range of services council provides, and the locations of these services. +As a first step, view an organisational chart to become familiar with the different departments within council and how they are organised. Utilise the intranet for staff or divisional information such as phone numbers and contact emails. Learn about the range of services council provides, and the locations of these services. 
  
-Attending staff induction sessions is a helpful way to introduce new staff to library services, including membership, the services offered, and information on accessing resources.+Attending council staff induction sessions is a helpful way to introduce new staff to library services, including membership, the services offered, and information on accessing resources.
  
 Addressing the various departments within council in smaller group sessions is useful for developing relationships, and also in determining the information needs of that particular group. Addressing the various departments within council in smaller group sessions is useful for developing relationships, and also in determining the information needs of that particular group.
Line 107: Line 107:
   * Find out who your councillors are and the approved way to contact them.   * Find out who your councillors are and the approved way to contact them.
  
-[[Module 12 Answers and review (ref-ex)]]+[[module_12_answers_and_review_ref-ex|Module 12 Answers and review]]
  
 {{ :wiki:stripe5_refex.jpg |}} {{ :wiki:stripe5_refex.jpg |}}
Line 117: Line 117:
 This involves making council staff aware of what the library offers. Be proactive in approaching new staff. This involves making council staff aware of what the library offers. Be proactive in approaching new staff.
  
-Depending on you role, you may consider some of the following:-+Depending on your role, you may consider some of the following:-
  
   * Welcome email to new staff   * Welcome email to new staff
Line 125: Line 125:
   * Presentations to council departments and divisions, at staff meetings and at staff induction sessions.   * Presentations to council departments and divisions, at staff meetings and at staff induction sessions.
   * Create a flyer/bookmark listing services available   * Create a flyer/bookmark listing services available
-  * Social media sites or other group communication services eg. Facebook, yammer, MS Teams, LinkedIn+  * Social media sites or other group communication services eg. Facebook, Viva Engage (formerly Yammer), MS Teams, LinkedIn
  
  
 **Policies and protocol** **Policies and protocol**
  
-It is good practice for your library to have a policy for use of the corporate library/reference services by councillors and council staff, clearly stating who is responsible for any charges incurred (e.g. in ILL). +It is good practice for your library to have a policy for use of the corporate library/reference services by councillors and council staff, clearly stating who is responsible for any charges incurred (e.g.ILL). 
  
-Excerpt from Sutherland Shire Libraries Corporate Library Service Policy: +Excerpt from Sutherland Shire Libraries Corporate Library Service Policy:
  
-Appropriate Use of the Corporate Library Service:+//Appropriate Use of the Corporate Library Service://
  
   * to obtain books, reports and journal articles related to the business of Council   * to obtain books, reports and journal articles related to the business of Council
Line 140: Line 140:
   * work related study or professional development   * work related study or professional development
  
-Inappropriate Use of the Corporate Library Service+//Inappropriate Use of the Corporate Library Service//
  
   * to obtain information for relatives school projects or university assignments   * to obtain information for relatives school projects or university assignments
-  * information for private recreational reading +  * to obtain information for private recreational reading 
-  * to obtain information for a course that is unrelated to the employee’s work at Council. E.g. library employee studying garden design.+  * to obtain information for a course that is unrelated to the employee’s work at council. E.g. library employee studying garden design. 
 + 
  
 {{ :wiki:stripe5_refex.jpg |}} {{ :wiki:stripe5_refex.jpg |}}
Line 154: Line 156:
  
  
-[[Module 12 Answers and review (ref-ex)]]+[[module_12_answers_and_review_ref-ex|Module 12 Answers and review]]
  
 {{ :wiki:stripe5_refex.jpg |}} {{ :wiki:stripe5_refex.jpg |}}
Line 160: Line 162:
 ====Copyright==== ====Copyright====
  
-Consider the copyright restrictions on supplying articles to Council staff. Things to consider: are they a library member? Do they need to complete a copyright declaration form? Can this be done electronically? Can you supply the article electronically? Check the license agreement on your library’s databases.+Consider the copyright restrictions on supplying articles to council staff. Things to consider:  
 + 
 +  * Are they a library member?  
 +  * Do they need to complete a copyright declaration form?  
 +  * Can this be done electronically?  
 +  * Can you supply the article electronically?  
 +  * Check the license agreement on your library’s databases.
  
 {{ :wiki:stripe5_refex.jpg |}} {{ :wiki:stripe5_refex.jpg |}}
Line 168: Line 176:
 Locate “Libraries: a copyright guide “ published by the [[https://www.copyright.org.au/|Australian Copyright Council]]. Locate “Libraries: a copyright guide “ published by the [[https://www.copyright.org.au/|Australian Copyright Council]].
  
-[[Module 12 Answers and review (ref-ex)]]+[[module_12_answers_and_review_ref-ex|Module 12 Answers and review]]
  
 {{ :wiki:stripe5_refex.jpg |}} {{ :wiki:stripe5_refex.jpg |}}
Line 175: Line 183:
 ====Module 12 Answers and review==== ====Module 12 Answers and review====
  
-[[Module 12 Answers and review (ref-ex)]]+[[module_12_answers_and_review_ref-ex|Module 12 Answers and review]]
  
 {{ :wiki:stripe5_refex.jpg |}} {{ :wiki:stripe5_refex.jpg |}}
Line 183: Line 191:
 **Reference Excellence - self paced reference and information services training** **Reference Excellence - self paced reference and information services training**
  
-[[About ref-ex]] +[[About ref-ex|About Reference Excellence]]
- +
-[[Module 1 Overview of the reference process ref-ex]] +
- +
-[[Module 2 Reference interview skills and question types ref-ex]]+
  
-[[Module 3 People skills, reference behaviours ref-ex]]+[[Module 1 Overview of the reference process ref-ex|Module 1 Overview of the reference process]]
  
-[[Module 4 Search strategies ref-ex]]+[[Module 2 Reference interview skills and question types ref-ex|Module 2 Reference interview skills and question types]]
  
-[[Module 5 Reference resources ref-ex]]+[[Module 3 People skills, reference behaviours ref-ex|Module 3 People skills, reference behaviours]]
  
-[[Module 6 Ethics and legislation ref-ex]]+[[Module 4 Search strategies ref-ex|Module 4 Search strategies]]
  
-[[Module 7 Roving reference ref-ex]]+[[Module 5 Reference resources ref-ex|Module 5 Reference resources]]
  
-[[Module 8 Local studies ref-ex]]+[[Module 6 Ethics and legislation ref-ex|Module 6 Ethics and legislation]]
  
-[[Module 9 Family history ref-ex]]+[[Module 7 Roving reference ref-ex|Module 7 Roving reference]]
  
-[[Module 10 Children ref-ex]]+[[Module 8 Local studies ref-ex|Module 8 Local studies]]
  
-[[Module 11 Young adults ref-ex]]+[[Module 9 Family history ref-ex|Module 9 Family history]]
  
-[[Module 12 Corporate library services ref-ex]]+[[Module 10 Children ref-ex|Module 10 Children]]
  
-[[Module 13 Technology reference services ref-ex]]+[[Module 11 Young adults ref-ex|Module 11 Young adults]]
  
 +[[Module 12 Corporate library services ref-ex|Module 12 Corporate library services]]
  
 +[[Module 13 Technology reference services ref-ex|Module 13 Technology reference services]]
module_12_corporate_library_services_ref-ex.1620562985.txt.gz · Last modified: 2021/05/09 07:23 by judyatkinson