module_12_corporate_library_services_ref-ex
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module_12_corporate_library_services_ref-ex [2021/05/03 20:39] – [Considerations for corporate library services] michelleh | module_12_corporate_library_services_ref-ex [2024/03/21 01:41] (current) – judyatkinson | ||
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====Purpose==== | ====Purpose==== | ||
- | The purpose of this module is to develop your understanding of the nature of corporate library services in local government and to develop the knowledge and skills you will need in order to answer reference questions from a specific | + | The purpose of this module is to develop your understanding of the nature of corporate library services in local government and to develop the knowledge and skills you will need in order to answer reference questions from a specific group of patrons, council staff and elected |
====Introduction==== | ====Introduction==== | ||
- | Many of your colleagues working in local councils undertake research as part of their own work processes. Once they have exhausted their own resources they may turn to the library for assistance. Whether your library provides a dedicated “corporate library service” or not, you may find that you are required from time-to-time to answer queries from council staff. The general | + | Many of your colleagues working in local councils undertake research as part of their own work processes. Once they have exhausted their own resources they may turn to the library for assistance. Whether your library provides a dedicated “corporate library service” or not, you may find that you are required from time-to-time to answer queries from council staff. The knowledge and skills you have acquired in earlier modules will be utilised in order to answer queries from council staff. There are some additional resources, processes and considerations covered in this module that will assist you in providing excellent reference services to council staff. |
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* physical and electronic collections (journals, books, council documents, AV resources) | * physical and electronic collections (journals, books, council documents, AV resources) | ||
- | Where there is no corporate librarian, aspects of this function are often part of the duties of other library staff. | + | Where there is no corporate librarian, aspects of this function are often part of the duties of other library |
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- | **Exercise for corporate library services.** | + | **Exercise for corporate library services** |
Find out if your library offers a corporate library service. Speak to the relevant staff about the level of service offered, and what role library staff have. | Find out if your library offers a corporate library service. Speak to the relevant staff about the level of service offered, and what role library staff have. | ||
- | [[Module 12 Answers and review | + | [[module_12_answers_and_review_ref-ex|Module 12 Answers and review]] |
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**The reference interview** | **The reference interview** | ||
- | The general | + | The principles you have learned in [[module_2_reference_interview_skills_and_question_types_ref-ex|Module 2]] also apply when dealing with queries from council staff. As queries from council staff may be in-depth, very specific or have a deadline. it is important that you have a discussion about exactly what it is that they require. Make sure you ask questions which clarify and verify the topic and the time frame. |
Helpful tips :- | Helpful tips :- | ||
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**Key sources** | **Key sources** | ||
- | Council staff and councillors require information from a range of sources that reflects the breadth of their operations. | + | Council staff and councillors require information from a range of sources that reflects the breadth of their responsibilities. |
Consider the following sources:- | Consider the following sources:- | ||
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- | **Exercise | + | **Exercises |
- | * Use ABARES to find a research report on bees or other biosecurity topics relevant to your location. | + | * Use [[https:// |
- | * Find out what resources your council’s planners use?. You may arrange to meet with one of them to discuss their needs. | + | * Find out what resources your council’s planners use. You may arrange to meet with one of them to discuss their needs. |
- | * Where could you find a report on a case heard by the NSW Land & Environment Court? | + | * Where could you find a report on a case heard by the NSW Land and Environment Court? |
- | * Is a procedure in place which outlines how you should handle queries from Council | + | * Is a procedure in place which outlines how you should handle queries from council |
* A council planner phones the library and asks you to find examples of green roof policies at other councils as well as any recent journal articles on green roofs in cities. What resources would you search to answer this query? How would you present the results of your research? | * A council planner phones the library and asks you to find examples of green roof policies at other councils as well as any recent journal articles on green roofs in cities. What resources would you search to answer this query? How would you present the results of your research? | ||
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**Hint:** Presentation of research to council staff: A useful suggestion is to prepare a report template to use for presenting your research. By setting up a template you do not have to spend time on formatting the presentation of your results with every query. Using a template will also ensure that in-depth reference query results are presented in a professional manner. Templates will also assist you in the research process as they can act as a checklist. | **Hint:** Presentation of research to council staff: A useful suggestion is to prepare a report template to use for presenting your research. By setting up a template you do not have to spend time on formatting the presentation of your results with every query. Using a template will also ensure that in-depth reference query results are presented in a professional manner. Templates will also assist you in the research process as they can act as a checklist. | ||
- | [[Module 12 Answers and review | + | [[module_12_answers_and_review_ref-ex|Module 12 Answers and review]] |
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- | ====Getting to know your Council==== | + | ====Getting to know your council==== |
This involves being proactive to promote the library services, and the relevant staff. | This involves being proactive to promote the library services, and the relevant staff. | ||
- | A first step may be to view an organisational chart to become familiar with the different departments within council and how they are organised. Utilise the intranet for staff or divisional information such as phone numbers and contact emails. Learn about the range of services | + | As a first step, view an organisational chart to become familiar with the different departments within council and how they are organised. Utilise the intranet for staff or divisional information such as phone numbers and contact emails. Learn about the range of services |
- | Attending staff induction sessions is a helpful way to introduce new staff to library services, including membership, the services offered, and information on accessing resources. | + | Attending |
Addressing the various departments within council in smaller group sessions is useful for developing relationships, | Addressing the various departments within council in smaller group sessions is useful for developing relationships, | ||
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- | **Exercises for getting to know your council.** | + | **Exercises for getting to know your council** |
* Locate and familiarise yourself with your council' | * Locate and familiarise yourself with your council' | ||
- | * Find out who your Councillors | + | * Find out who your councillors |
- | [[Module 12 Answers and review | + | [[module_12_answers_and_review_ref-ex|Module 12 Answers and review]] |
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This involves making council staff aware of what the library offers. Be proactive in approaching new staff. | This involves making council staff aware of what the library offers. Be proactive in approaching new staff. | ||
- | Depending on you role, you may consider some of the following:- | + | Depending on your role, you may consider some of the following:- |
* Welcome email to new staff | * Welcome email to new staff | ||
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* Presentations to council departments and divisions, at staff meetings and at staff induction sessions. | * Presentations to council departments and divisions, at staff meetings and at staff induction sessions. | ||
* Create a flyer/ | * Create a flyer/ | ||
- | * Social media sites or other group communication services eg. Facebook, | + | * Social media sites or other group communication services eg. Facebook, |
**Policies and protocol** | **Policies and protocol** | ||
- | It is good practice for your library to have a policy for use of the corporate library/ | + | It is good practice for your library to have a policy for use of the corporate library/ |
- | Excerpt from Sutherland Shire Libraries Corporate Library Service Policy: | + | Excerpt from Sutherland Shire Libraries Corporate Library Service Policy: |
- | Appropriate Use of the Corporate Library Service: | + | //Appropriate Use of the Corporate Library Service:// |
* to obtain books, reports and journal articles related to the business of Council | * to obtain books, reports and journal articles related to the business of Council | ||
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* work related study or professional development | * work related study or professional development | ||
- | Inappropriate Use of the Corporate Library Service | + | //Inappropriate Use of the Corporate Library Service// |
* to obtain information for relatives school projects or university assignments | * to obtain information for relatives school projects or university assignments | ||
- | * information for private recreational reading | + | * to obtain |
- | * to obtain information for a course that is unrelated to the employee’s work at Council. E.g. library employee studying garden design. | + | * to obtain information for a course that is unrelated to the employee’s work at council. E.g. library employee studying garden design. |
+ | |||
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- | **Exercise | + | **Exercises |
- | * Does your council have a policy on Councillors’ access to information and interaction with staff? | + | * Does your council have a policy on councillors’ access to information and interaction with staff? |
- | * Find the ICAC/ | + | * Find the ICAC/ |
- | [[Module 12 Answers and review | + | [[module_12_answers_and_review_ref-ex|Module 12 Answers and review]] |
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====Copyright==== | ====Copyright==== | ||
- | Consider the copyright restrictions on supplying articles to Council | + | Consider the copyright restrictions on supplying articles to council |
+ | |||
+ | * Are they a library member? | ||
+ | * Do they need to complete a copyright declaration form? | ||
+ | * Can this be done electronically? | ||
+ | * Can you supply the article electronically? | ||
+ | * Check the license agreement on your library’s databases. | ||
{{ : | {{ : | ||
- | **Exercise for copyright.** | + | **Exercise for copyright** |
- | Locate “Libraries: | + | Locate “Libraries: |
- | [[Module 12 Answers and review | + | [[module_12_answers_and_review_ref-ex|Module 12 Answers and review]] |
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====Module 12 Answers and review==== | ====Module 12 Answers and review==== | ||
- | [[Module 12 Answers and review | + | [[module_12_answers_and_review_ref-ex|Module 12 Answers and review]] |
{{ : | {{ : | ||
- | ==== Other modules for Reference | + | ==== Other modules for Reference |
- | + | ||
- | **Reference excellence - self paced reference and information services training** | + | |
- | + | ||
- | [[About ref-ex]] | + | |
- | [[Module 1 Overview of the reference process ref-ex]] | + | **Reference Excellence |
- | [[Module 2 Reference interview skills and question types ref-ex]] | + | [[About ref-ex|About Reference Excellence]] |
- | [[Module | + | [[Module |
- | [[Module | + | [[Module |
- | [[Module | + | [[Module |
- | [[Module | + | [[Module |
- | [[Module | + | [[Module |
- | [[Module | + | [[Module |
- | [[Module | + | [[Module |
- | [[Module | + | [[Module |
- | [[Module | + | [[Module |
- | [[Module | + | [[Module |
- | [[Module | + | [[Module |
+ | [[Module 12 Corporate library services ref-ex|Module 12 Corporate library services]] | ||
+ | [[Module 13 Technology reference services ref-ex|Module 13 Technology reference services]] |
module_12_corporate_library_services_ref-ex.1620092348.txt.gz · Last modified: 2021/05/03 20:39 by michelleh