NSW public library wiki

User Tools

Site Tools

Trace:
module_12_corporate_library_services_ref-ex

Differences

This shows you the differences between two versions of the page.

Link to this comparison view

Both sides previous revisionPrevious revision
module_12_corporate_library_services_ref-ex [2023/11/06 22:25] – ellen.forsyth_sl.nsw.gov.aumodule_12_corporate_library_services_ref-ex [2024/03/21 01:41] (current) – judyatkinson
Line 7: Line 7:
 ====Introduction==== ====Introduction====
  
-Many of your colleagues working in local councils undertake research as part of their own work processes. Once they have exhausted their own resources they may turn to the library for assistance. Whether your library provides a dedicated “corporate library service” or not, you may find that you are required from time-to-time to answer queries from council staff. The general knowledge and skills you have acquired in earlier modules will be utilised in order to answer queries from council staff. There are some additional resources, processes and considerations covered in this module that will assist you in providing excellent reference services to council staff.+Many of your colleagues working in local councils undertake research as part of their own work processes. Once they have exhausted their own resources they may turn to the library for assistance. Whether your library provides a dedicated “corporate library service” or not, you may find that you are required from time-to-time to answer queries from council staff. The knowledge and skills you have acquired in earlier modules will be utilised in order to answer queries from council staff. There are some additional resources, processes and considerations covered in this module that will assist you in providing excellent reference services to council staff.
  
 {{ :wiki:stripe5_refex.jpg |}} {{ :wiki:stripe5_refex.jpg |}}
Line 40: Line 40:
 **The reference interview** **The reference interview**
  
-The general principles you have learned in [[module_2_reference_interview_skills_and_question_types_ref-ex|Module 2]] also apply when dealing with queries from council staff. As queries from council staff may be in-depth, very specific or have a deadline it is important that you have a discussion about exactly what it is that they require. Make sure you ask questions which clarify and verify the topic and the time frame.+The principles you have learned in [[module_2_reference_interview_skills_and_question_types_ref-ex|Module 2]] also apply when dealing with queries from council staff. As queries from council staff may be in-depth, very specific or have a deadline. it is important that you have a discussion about exactly what it is that they require. Make sure you ask questions which clarify and verify the topic and the time frame.
  
 Helpful tips :- Helpful tips :-
Line 51: Line 51:
 **Key sources** **Key sources**
  
-Council staff and councillors require information from a range of sources that reflects the breadth of their operations. +Council staff and councillors require information from a range of sources that reflects the breadth of their responsibilities. 
  
 Consider the following sources:- Consider the following sources:-
Line 77: Line 77:
   * Where could you find a report on a case heard by the NSW Land and Environment Court?   * Where could you find a report on a case heard by the NSW Land and Environment Court?
  
-  * Is a procedure in place which outlines how you should handle queries from Council staff? Are there special policies regarding charging for inter-library-loans/reserves? Is there a library membership application form for council staff? Do library staff handle council queries in the same way they would deal with public queries?+  * Is a procedure in place which outlines how you should handle queries from council staff? Are there special policies regarding charging for inter-library-loans/reservations? Is there a library membership application form for council staff? Do library staff handle council queries in the same way they deal with public queries?
  
   * A council planner phones the library and asks you to find examples of green roof policies at other councils as well as any recent journal articles on green roofs in cities. What resources would you search to answer this query? How would you present the results of your research?   * A council planner phones the library and asks you to find examples of green roof policies at other councils as well as any recent journal articles on green roofs in cities. What resources would you search to answer this query? How would you present the results of your research?
Line 93: Line 93:
 This involves being proactive to promote the library services, and the relevant staff. This involves being proactive to promote the library services, and the relevant staff.
  
-A first step may be to view an organisational chart to become familiar with the different departments within council and how they are organised. Utilise the intranet for staff or divisional information such as phone numbers and contact emails. Learn about the range of services council provides, and the locations of these services. +As a first step, view an organisational chart to become familiar with the different departments within council and how they are organised. Utilise the intranet for staff or divisional information such as phone numbers and contact emails. Learn about the range of services council provides, and the locations of these services. 
  
-Attending staff induction sessions is a helpful way to introduce new staff to library services, including membership, the services offered, and information on accessing resources.+Attending council staff induction sessions is a helpful way to introduce new staff to library services, including membership, the services offered, and information on accessing resources.
  
 Addressing the various departments within council in smaller group sessions is useful for developing relationships, and also in determining the information needs of that particular group. Addressing the various departments within council in smaller group sessions is useful for developing relationships, and also in determining the information needs of that particular group.
Line 130: Line 130:
 **Policies and protocol** **Policies and protocol**
  
-It is good practice for your library to have a policy for use of the corporate library/reference services by councillors and council staff, clearly stating who is responsible for any charges incurred (e.g. in ILL). +It is good practice for your library to have a policy for use of the corporate library/reference services by councillors and council staff, clearly stating who is responsible for any charges incurred (e.g.ILL). 
  
 Excerpt from Sutherland Shire Libraries Corporate Library Service Policy: Excerpt from Sutherland Shire Libraries Corporate Library Service Policy:
Line 143: Line 143:
  
   * to obtain information for relatives school projects or university assignments   * to obtain information for relatives school projects or university assignments
-  * information for private recreational reading +  * to obtain information for private recreational reading 
-  * to obtain information for a course that is unrelated to the employee’s work at Council. E.g. library employee studying garden design.+  * to obtain information for a course that is unrelated to the employee’s work at council. E.g. library employee studying garden design.
  
  
Line 162: Line 162:
 ====Copyright==== ====Copyright====
  
-Consider the copyright restrictions on supplying articles to Council staff. Things to consider: +Consider the copyright restrictions on supplying articles to council staff. Things to consider: 
  
   * Are they a library member?    * Are they a library member? 
module_12_corporate_library_services_ref-ex.txt · Last modified: 2024/03/21 01:41 by judyatkinson