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==== Reference and Information Services Group Meeting ====

** Fairfield Library 17 February 2015**

==== Introductions. ====

==== Apologies. ====

==== Matters arising from last meeting ====

==== Promotion of Reference services and collections - what are libraries doing? ====
  * Not promoting ref as such as physical collection was very old - massive weed - senior staff positions now filled
  * Self checkouts installed so want to have more people working with customers but also difficult to present online resources - need better presentation method
  * Moving to electronic resources - visiting local schools and making contact with local librarians, going to their meetings and doing database training, library tours, tech talks and ref talks, roving librarian.
  * Social interaction is a massive need this needs to be considered with self checkouts
  * Readers advisory is where roving really helps
  * Manly promoted historic pictures collection in conjunction with surf championships by showcasing surfing photos
  * Review how we make eresources available.

==== Feedback from those participating in Information online ====
 - what are the key ideas? Did you go to the conference or follow online via twitter (via #online15 or @aliaonline search)
  * Maker spaces was a big topic
  * Badging - earning badges for training
  * Eric from doc lab - keeping up with environmental shifts - need to keep innovating, sharing with public, survey but talk to people
  * Copyright - libraries need to fair use like in United States
  * ABC and Trove - using standards to get information - make digital collections harvestable
  * Collaborating with your community - looking outwards and engaging
  * Mitchell Whitelaw - big data sets - Newcastle, UK collection - also 'every noise counts'
  * Photo recognition as an exploration tool
  * Discovering other collections through Trove
  * Tim Sherratt - beautiful seams - seamless isn't the only way to do things - there is a value in people being able to see how collections join together to create a large product - make your borders an interesting transition
  * UNSW Sarah k? - project with europeana, chinese heritage group scanning caves but creating spaces where you feel like you're in a cave
  * (Lots manual data cleanup involved with all these tech projects)

==== Technology and reference ====
 - what was at CES and what may it mean for your library? Plus LITA technology trends from ALA Midwinter
  * Maker spaces as reference service e.g.questions about how to use 3d printers, where to find things to make with 3d printers
  * Some museums are putting scans of their collection items online for people to make
  * Consumer Electronics Show - Samsung oven with split door, drones, lots of smart watches, wearable tech for medical conditions,
  * Oculus rift - in libraries
  * Google Glass but for more specific purposes
  * Erik Boekesteijn from DOKLAB has an idea for a tamagotchi library card if you don't feed it books and library visits it would fade
Video - include links from library incubator project

As collections change - see these examples - including [[http://www.libraryasincubatorproject.org/|Library as incubator project]]... and the Canadian library gardens (see video below)
{{youtube>3Nab-740P8o}}

==== What are the implications information services? ====

Shameless plug for seminar on 6 May at SLNSW - no bookings yet but stay tuned

==== Crazy collections that libraries could offer: ====
E.g. Ann Arbor telescope collection, lending collection of surfboards?


==== IFLA Reference and Information Services Section Call for Papers ====
 - 2015 Theme: Surprise Yourselves! New Models of Reference and Information Services
It would be interesting to see what ideas people have for these areas. Topics of interest could include:
  * Transforming reference services during a time of budget restraint
  * The benefits of the human interaction as we balance access to both print and digital resources
  * Sustainable development of reference services
  * The reference librarian as a partner in community service (career advisor, tutor, local Government information, homework coaching, etc)
  * The role of the reference librarian in the development of discovery services

====Discussion of council amalgamations ====
 - Queensland examples, Goulburn, Auckland

==== Question re inter filing of nonfiction with reference - =====

  * better for pointing people to the right place
  * reduced doubling up but challenging with borrower confusion
  * need to think about shelving and storage issues, some loss of coherence about what the collection actually was
  * reference collection can slowly diminish as a result and 10 year age limit for weeding so collection disappears
  * What happens to the reference space?

==== Partnerships ====

  * Hawkesbury - tourism crossover both in same section of the library - walk guides
  * Bush care walking app
  * Blue mountains - a while ago identified that they were missing photos of people - had lots of buildings - so worked with photographic club to run competition and entries became the property of the library
  * Wedding examples - collect photos
  * Refugee groups?
  * Disabilities groups - boarding houses change to group homes - do these carers connect with us, if not why - fear of loss of items, noise vocal clients, linking up with existing groups in the library
  * Chatswood - blind teenagers group
  * More and more marginalised people are coming into the library space - do we need better training? How do we handle these situations and
  * Centrelink training at blue mountains
  * Passports uk, immigration, police checks, government, cultural issues, mental health, forced partnership as a result of customers being directed to us,

[ Move this discussion to the wiki to collate and collect and suggest]

==== Next agenda focus on this? ====
 
  * Point 9 for agenda - do we still need this, pop up and reference, Waringah has a caravan, Camden has a tent, Waverley has a beach pop up
  * The changing nature of Reference collections and access options - what are libraries doing?
  * Discussion based on the soon to be released title Reinventing reference

==== Plug for re seminar, and March seminars at SLNSW ====

  * Feedback from group that too much is scheduled to happen in March and this is making it very difficult for libraries to send staff.

==== Other business ====

==== Next meeting date and location ====
: Auburn in August

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