We run both a Home Library Service and a Nursing Home Library Service, servicing ~330 customers across the whole Lake Mac Region. We strive to service those who cannot access a library or cannot physically carry library items home, whether it be due to temporary or permanent circumstances. We deliver on a four-week rotation, every Tue-Thur, with Nursing Homes receiving a delivery every Thur. We ask for customers to provide a Medical Cert or other documents when signing up.

Staffing

It currently operates under Outreach, with 2 full-time staff and 1 part-time. These staff members are responsible for the development of profiles, selections, deliveries, and reshelving of all items. As of late 2024, we have implemented a volunteer program to assist with the deliveries and provide digital mentoring to access the library's catalogue and reserve titles online.

Outreach also promotes the libraries within the broader community through various activities and events, from preschool visits to farmer's markets pop ups.

Branch

Outreach operates as a non-customer facing branch based out of Speers Point library. It holds the largest spoken word and large print collection in the Lake Mac region, and is also home to assistive technology like the Victor and Envoy players. We work closely with all Lake Mac branches in sharing and promoting what we can provide to all customers.

Customer Profiles

Upon signing up, we conduct a phone interview clarifying reading preferences, customer information, and any delivery instructions. We also send out a Terms of Service they sign and return with a delivery schedule for the year.

Customers also get surveyed once a year, with a quarterly newsletter in process to be implemented later this year.