2019_reference_at_the_metcalfe_seminar
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2019_reference_at_the_metcalfe_seminar [2020/12/03 22:11] – ellen.forsyth_sl.nsw.gov.au | 2019_reference_at_the_metcalfe_seminar [2020/12/03 22:17] (current) – ellen.forsyth_sl.nsw.gov.au | ||
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1.25 - 1.40 Michael Doran, Information and Customer Services Librarian, City of Parramatta Libraries Analysing customer enquiries as a pathway to service improvement | 1.25 - 1.40 Michael Doran, Information and Customer Services Librarian, City of Parramatta Libraries Analysing customer enquiries as a pathway to service improvement | ||
- | {{slideshare& | + | [[https:// |
- | {{ :wiki:blank_copy_of_customer_questions.xlsx |Blank copy of form described in presentation}} Excel with macros can not be loaded in this wiki. Contact Michel directly for a copy of the spreadsheet with macros. | + | {{ :wiki:copy_of_customer_questions_-_blank.xlsx |Blank copy of form described in presentation}} |
+ | |||
+ | Excel with macros can not be loaded in this wiki. Contact Michel directly for a copy of the spreadsheet with macros. | ||
Private Sub Worksheet_SelectionChange(ByVal Target As Excel.Range) | Private Sub Worksheet_SelectionChange(ByVal Target As Excel.Range) | ||
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1.45 – 2.05 Enquiry completion rate data. What the new forms are helping with and a request for state wide data – Ellen Forsyth | 1.45 – 2.05 Enquiry completion rate data. What the new forms are helping with and a request for state wide data – Ellen Forsyth | ||
- | {{slideshare& | + | [[https:// |
2.05 – 2.45 ALIA TIK – Rob Thompson will talk about the truth, integrity, knowledge (TIK) campaign being run by ALIA @robthomson2528 | 2.05 – 2.45 ALIA TIK – Rob Thompson will talk about the truth, integrity, knowledge (TIK) campaign being run by ALIA @robthomson2528 | ||
- | {{slideshare& | + | [[https:// |
2.50 - 3.00 stand and stretch and discuss with those around you one idea from the talks today you will take back to your workplace | 2.50 - 3.00 stand and stretch and discuss with those around you one idea from the talks today you will take back to your workplace |
2019_reference_at_the_metcalfe_seminar.1607055101.txt.gz · Last modified: 2020/12/03 22:11 by ellen.forsyth_sl.nsw.gov.au