Reference at the Metcalfe 2018

State Library of NSW, 17 May

What does reference look like today?

The reference interview remains a vital skill for library staff, tracking information questions through your LMS and through the quarterly Enquiry Completion Rate surveys provides the necessary data to show how the reference service has evolved. But still we are left with the challenge of using this data to tell the library’s story. So, what are ways we can visualise our data? What is the story we want to tell our communities, our staff, our Councils? What does reference look like today?

This reference and information services seminar is for NSW public library staff, and provides information and ideas which people can take back to their library. This seminar is free for NSW public library staff.If you are tweeting or sharing to other social media about this day, please use the hashtag #risg2018.

9.30 Welcome to the State Library of NSW, Dr John Vallance, State Librarian and CEO

9:40am – Why your data is important - Kate LeMay Senior Research Data Specialist at the Australian National Data Service @katelemayands

Additional data visualisation to explore: Parramatta

10:45am – What does Reference look like at your library? @CatyJ

11:20am – Drug Info & Find Legal Answers

12:20pm – lunch

1:10pm – Desk Design – From serving to collaborating - Lisa Tyson, Projects & Development Manager and Anita Ozols, Campus Librarian at Penrith campus University of Western Sydney Video for UWS presentation and Enquiry completion rate

2.00 - 2.10pm stand and ask the person next to you an idea they will be taking away from this session

2.10pm – Enquiry Completion Rate session. Find out how Burwood and Sutherland Libraries use Enquiry Completion Rate information. See the new definitions to make it easier to use the Enquiry Completion Rate, and hear about some future possibilities Speakers Kerry-Ann Prideaux Burwood Library, Jacinta Crane Sutherland Library, Ellen Forsyth State Library of NSW

2:50pm - lightning talks: 10 slides in 5 minutes

• Library Engagement: a reference love story - Vickey Foggin (Ryde)
• Tech Fast February - Kate Stewart (North Sydney)
• Library Pop Ups in Local Community Centres - Paul Garbin (City of Sydney)
• Invisible reference (parts 1 and 2) - Michelle Head (Albury) and Catherine Johnston (Coffs Harbour)
• Health information in languages other than English - Oriana Acevedo

3:30pm – Digital information literacy in Libraryland. Glenn Harper will inform us how Monash Library staff are improving their skills.

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