[[Module 13 Technology reference services ref-ex|Module 13]]

This list is taken from Recommended technology proficiencies for Colorado Public Computer Center staff, partners, and volunteers. A very big thanks to the State Library of Colorado for these.

**Basic Computer Skills**

  * Turn on & shut down the computer
  * Turn the monitor on and off
  * Know basic parts of the computer: monitor, CPU, mouse, keyboard, CD drive, USB port, printer
  * Use the mouse: left-click, right-click, drag and drop
  * Know how to use the keyboard

**Windows Operating System**

  * Start a program from the Start menu
  * Manage computer settings from the Control Panel
  * Exit a program
  * Save files
  * Change file name or location using Save As
  * Minimize and maximize a window
  * Scroll within a document
  * Manage multiple windows using the taskbar
  * Use menus and toolbars
  * Use the Help feature in programs
  * Find and open files by browsing from within a program
  * Find file icons and open them
  * Drag files to a new location
  * Copy files and paste them into a new location
  * Understand the difference between files and folders
  * Make a new folder
  * Delete a file or a folder
  * Empty the recycle bin and restore files from the recycle bin
  * Use Ctrl-Alt-Delete and the Task Manager to end non-responsive programs
  * Tab between fields
  * Respond to dialog boxes

**Troubleshooting**

  * Check the various connections in the back of the computer
  * Reboot the computer
  * Use Ctrl-Alt-Delete and the Task Manager to end non-responsive programs

**Printers and printing**

  * Turn the printer on and off
  * Load paper
  * Clear a paper jam
  * Replace toner
  * Use print preview
  * Switch between portrait and landscape printing
  * Print specific pages or selections
  * Print multiple copies

**External storage devices**

  * Know the difference between floppy discs, CDs, and flash drives
  * Insert floppy discs, CDs, and flash drives and access the files they contain
  * Copy files to external storage devices
  * ”Burn” or copy to a CD

**File management**

  * Understand the differences between files and folders
  * Copy and paste, drag and drop within files and whole files/folders
  * Navigate in the file structure to open, save, or delete files or folders
  * Empty and or recover files from recycle bin
  * Understand file extensions (.docx, .xls., .pptx)
  * Create files and folders
  * Move files between folders or drives
  * Copy files between folders, to flash drive or other external storage device
  * Delete files and folders
  * Back up files – to a website, a USB device, to CD, to a network drive
  * Open and save a file
  * Rename a file or folder
  * Create a shortcut to a file, a folder, or program

**Word processing**

  * Insert, edit text
  * Change font and font size
  * Align text: left, right, center
  * Bold, italic, underlined text
  * Change line spacing
  * Change margins
  * Cut, copy and paste
  * Use spell check
  * Copy text from web into Word and clean it up
  * Use Print Preview & print selection
  * Understand different word processing file types (i.e. .doc, .docx, .pdf)

**Internet and web browsers**

  * Understand what a web browser does
  * Understand what a URL or web address is
  * Understand the difference between a search box and the address bar
  * Find and open Internet Explorer, Firefox, Chrome
  * Type in a web address
  * Navigate using links
  * Use Back, Forward, Home buttons
  * View the browsing history
  * Delete history and temporary files
  * Fill out an online form
  * Add, delete and organize bookmarks or favorites
  * Use a search engine
  * Print all or part of a web page
  * Use the Find command
  * Change the text size
  * Download a file from the Internet

**Email**

  * Access webmail by typing in web address
  * Log into account
  * Read, archive, and delete messages
  * Send messages to one recipient or to multiple recipients
  * Reply to and forward messages
  * Print messages
  * Open & download attachments
  * Send attachments
  * Understand basic email etiquette

**Electronic reading devices**

  * Downloading ebook content
  * Connecting device and transferring content
  * Understand ebook file types and compatible devices

**Digital camera and images**

  * Taking digital pictures
  * Connecting camera and transferring photos to computer
  * Uploading photos to email, photo sharing websites, Facebook, etc
  * Managing and organizing photos on computer
  * Editing photos in photo editing software, i.e. Picasa, Microsoft Photo Manager

**Social networking**

  * Familiar with social networking tools
  * Understand privacy issues
  * Edit options and settings
  * Upload content such as photos and videos

**Digital music**

  * Download music
  * Understand file types (wma, mp3)
  * Manage and organize music
  * Understand file sharing and copyright infringement issues