====SELF DIRECTED READERS' ADVISORY==== Examples of Self-Directed Readers’ Advisory **Displays** ◾ Quick Choice Zones- new book stands, staff picks, recent returns. ◾ High turnover/ express collections. ◾ Browsing zone for recent returns. **Printed Resources** ◾ Reading Lists. ◾ Genre Guides. ◾ Spine Labels. ◾ Arrange Collection by Genre. ◾ Shelf Talkers. ** Objectives** ◾ Help browsers identify titles in their preferred genre. ◾ Signage is used to facilitate access to readers’ advisory services. ◾ Promote read-a-likes for high demand items. ◾ Draw attention to particular areas of the collection. ◾ Promote RA programs and services. ** Guidelines** Measures are in place to promote discoverability of leisure reading collections and services. Suggested performance indicators ◾ resources are up-to-date. ◾ number of items added to/taken from display. ◾ circulation. ◾ percentage of total circulation of library materials from book displays. ◾ benchmark circulation against ‘standard’ library collection. ◾ number of items read in the library. ◾ observe customer interaction with displays. ◾ number of printed resources distributed. ◾ use a unique URL or QR code. Measure resulting website visits. ◾ benchmark circulation before and after promotion. ◾ use LMS to monitor items promoted on book lists. ◾ compare the turnover of various genres. ◾ customer satisfaction. ====READING ORIENTED PROGRAMS==== //Examples of Reading Oriented Programs// ◾ Reading Discussion Groups ◾ Facilitation or provision of materials to community book/reading discussion groups ◾ Author Events ◾ Reading-Oriented Programs and Events ◾ One Book, One Community Programs ◾ Summer/seasonal Reading programs ◾ Reading challenges ◾ Book talk sessions, ◾ Reviews on radio or in media **Objective** To provide the community with a range of activities related to library services and collections that enrich the lives of community members who choose to attend. **Guidelines** Reader education programs and activities in the library are appropriately advertised and promoted. Suggested Performance Indicators ◾ number of participants/members ◾ retention of members ◾ number of events ◾ attendance numbers of library members and non-members ◾ satisfaction rate ◾ number of groups using book club materials ◾ circulation of book club materials ◾ cost per loan of book club materials ◾ book club price point ◾ resources are up-to-date ◾ customer satisfaction ◾ number of media mentions of program ====DIGITALLY BASED READERS’ ADVISORY==== Examples of Digitally Based Readers’ Advisory ◾ Dedicated Readers Advisory Resources page on website ◾ Book Suggestions via social media ◾ eNewsletters ◾ Reading suggestions in catalogue ◾ Library Blog ◾ Community book reviews ◾ Asynchronous (form based) readers’ advisory ◾ Online chat reading discussion ◾ Databases **Objectives** Library members see the website as a trusted source of reading suggestions and readers’ advice **Guidelines** Library communicates information about new items, services or programs to customers, using means such as email, RSS, website, mass media, social media. Suggested performance indicators for digitally based Readers' Advisory ◾ Social Media likes/comments/reach ◾ Clicks on promoted links ◾ Impact on circulation ◾ Number of requests received ◾ Response turn-around time ◾ Customer satisfaction survey ◾ Number of visits to readers’ advisory pages on library website ◾ Time spent on readers’ advisory pages ◾ Visits to library catalogue via readers’ advisory pages ◾ use of NoveList & other RA databases ◾ Resources are up-to-date ◾ Customer satisfaction survey ====STAFF TRAINING==== **Objectives** ◾ Appropriately skilled and trained staff deal with information and readers’ advisory requests. ◾ Library staff are proactive in offering assistance and promoting services and resources to customers **Guidelines** ◾ Appropriate training in information service, technology assistance and readers’ advisory work and procedures are provided to all staff. ◾ Staff have a responsibility to maintain their reference and readers’ advisory skills and knowledge to a professional standard by participating in training and self-development/education. ◾ Readers Advisory Competencies are used as part of performance review. Suggested performance indicators ◾ number of library staff trained in Readers Advisory ◾ training is up to date ◾ staff satisfaction with training program ◾ implementation of suggested improvements ◾ staff are familiar with Readers Advisory trends and best practice