====== Home Library Working Group Meeting ====== Monday 6 May 2019 Campbelltown Library. Chair Rachel Vassallo. Minutes Vickey Foggin. ===== Minutes ===== ==== 1. Welcome - Jenny Rosevear==== ==== 2. Attendance & Apologies ==== === Attendance === * Caryl Collins - Penrith * Georgia Lewsley - Blue Mountains * Mary Anderson - Northern Beaches * Eileen Smith - Wollongong * Keith Stalling - Canterbury Bankstown * JulieAnne Jones - Penrith * Bee Edwards- Sydney * Stephen Peacock - Sutherland * Vickey Foggin - Ryde * Rachel Vassallo - Woollahra * Ali Kim - Lithgow * Jacqueline Talbor - Lane Cove * Angelina Myatt - Inner West * Kay Pisel - Newcastle * Robert Swan - Campbelltown * Bernadette Stephenson - Campbelltown * Jane Moffatt - Randwick * Ricardo Gomes - Wollongong === Apologies === * Peter Green - Sydney * Margot Zaba - ? * Annette Chapman -Camden * Mary Ryder - Hornsby ==== 3. Confirmation of Minutes from 4 February 2019 Meeting ==== ==== 4. Campbelltown HLS Overview – Robert Swan ==== * Each branch had separate RFID systsems before refurb & unification. * System has 4 libraries, 160,000 residents in area and 95,000 borrowers. * Have recently shifted from 3-4 monthly adult programs to 20+. * Removed massive front desk to create a more welcoming space. * Campbelltown has 125 HLS clients, with fortnightly deliveries. * Will be switching nursing homes to monthly deliveries. * 2 staff in HLS. One does 5 days and one does 4 days. * Have a traineeship student who downloads Libby/Borrowbox files to ipads for clients. * Staff also load up and swap out SD cards for Navigators for 5 clients. * Meals on Wheels volunteers do all deliveries to all individuals and HLS staff deliver to nursing homes. * HLS staff did not previously work on the library floor but are starting to do 4 hours a week each. * Individual borrowers are limited to 10 items each but nursing homes get more. * Having trouble recruiting and retaining volunteers. * A nursing home in the area recently closed so they lost many clients. * 1 month delivery closure over christmas period and staff do 1 on 1 visits with clients in that time. * On first visit, both team members visit client together to do reference interview and risk assessment. * They have their own HLS collection inherited from the closed Minto Library * Also have specific magazines and copies of popular items just for HLS that are not visible in the opac. * HLS borrowers can only reserve the HLS copy of a popular item. ==== 5. Speaker – Ricardo Gomes, Wollongong Library, demonstrating Homer Play for Android Tablets. ==== * Ricardo is acting HLS officer for 6 month and is reviewing digital options. * Discovered a free app called Homer Player. * Very simple app designed for the designer's elderly mother who had vision issues. * Works on Android phones and tablets which are much cheaper than iPads or Navigators - you can get 10 simple Android tablets for the price of 2 Navigators. * [[https://play.google.com/store/apps/details?id=com.studio4plus.homerplayer&hl=en|Homer Player in Google Play Store]] * Very simple high contrast user interface. * The app will read menus to you, including the titles of your files. * You can lock the tablet into Kiosk mode so ONLY the Homer Player app is available. * You can download files directly to the app using BorrowBox or Libby, or you can load to an SD card - Ricardo recommends loading the MP3s into a file titled "audiobooks". ==== 6. Speaker – Demonstration of downloading e-audiobooks to Navigators - Rachel Vassello, Woollhara Library ==== * Rachel downloads BorrowBox and Libby MP3s to SD cards she can then use in Navigators. * She has created a Word doc with full instructions which will be added here soon. * These instructions help interested families and carers get involved. * Loans and returns each title for each client to get accurate usage statistics. * Note, Navigators can be used without the Navigator catalogue. Avoiding the Navigator catalogue saved $5,000. * Rachel maintains spreadsheets listing previous loans for each clients. * Is trialling having Lenovo tablets for loan. Tablets have an accessibility feature which will read options to you. ==== 7. Speaker - New edition of Living Learning Libraries - a population approach: Standards and guidelines for NSW public libraries (7th Edition) – Mylee Joseph, SLNSW==== * Available on State Library website at [[https://www.sl.nsw.gov.au/sites/default/files/living_learning_libraries_2018.pdf|Living Learning Libraries 7th Edition]] * Section G19: Home Library Services is particularly relevant. It has been part of the document since 2008 but not everyone knows that. * The listed standards were developed from the work of this Home Library Service Working Group. * The document includes population-based cohorts for easier comparison between services. * * The LLL website at [[https://www.sl.nsw.gov.au/public-library-services/content/living-learning-libraries|Living Learning Libraries]] lists which libraries/councils are in which cohorts. * LLL also considers multicultural needs and regional layout. * No numerical benchmarks are set for HLS services because it fluctuates and is demand driven. ==== 8. Demonstration of new Wiki - Mary Anderson, Northern Beaches Library ==== * Everything relevant has been migrated to this new [[http://wiki-beta.libraries.nsw.gov.au|Beta Wiki]] * Membership is now open so please join. * If you have anything to add, please do. ==== 9. Matters arising from Previous Minutes ==== None ==== 10.Programming ==== * Woollahra did some Tech Savvy Seniors sessions at nursing homes and taught residents how to reserve items through the OPAC. * Woollahra showed the movie "Pianoforte". * Woolahra hosted an intergenerational storytime. * Penrith did an HLS letterbox drop at retirement villages in their area. * Penrith organised a morning tea and info session about how to use the library and invited nursing homes and retirement villages. * Someone had a home library service ad printed on the side of their local Meals on Wheels van. This generated a lot of interest. * NRMA offers Safe Driving training and many services put their volunteers through the training. * Randwick has a special program called Randwick Recollects which combines services from Local Studies, Senior Services, Marketing and IT. Did a podcast about local memories. * Someone participated in the Word Travels Poetry Slams [[http://www.wordtravels.info/|Word Travels]] organised by Miles Merrill. Hosted poetry workshops and then an event where people could perform their works. It was very funny and people brought their grandkids. ==== 11.General Business ==== * Vision Australia will now accept referrals from Home Library Service officers. * Northern Beaches just had Manual Handling training for volunteers and staff, following a significant incident. * Penrith unfortunately had volunteers find that an HLS client had passed away. * As a result, developed a procedure of what to do in this situation and in what order. She will see if she can share it with the group. * An important part of this procedure was to debrief with all staff involved. * Less than a month later, had a similar incident and knew what to do. * JulieAnne from Penrith also wants to recommend a portable speaker that will play files from USB. It's louder than a Navigator and has better sound quality. She will bring it next time. * Woolahra has a goal to have 300 members, currently have 200. They have had many new members join from their Double Bay branch because it is so accessible. In preparation, they now have a volunteer go out with each driver due to parking issues. The volunteer runs to the door while the driver waits in the van. ==== 12. Possible Future Topics ==== * Dementia Friendly Communities * CALD Grandparents * Strategies for Multilingual Clients * Will the Marrakesh Treaty allow us to do ILL requests for items in other libraries' ebook collections?