**2024 Reference and information services events** **Dr Nicole A. Cooke** speaking on the Cultural Humility Model 21 March 2024 In today's interconnected world, understanding and navigating diverse cultural landscapes is essential for effective communication, collaboration, and mutual respect. This presentation introduces Dr. Cooke’s new Competent Humility Model, offers a holistic approach to building and maintaining cultural competence and cultural humility, and emphasizes how these processes work in tandem. Whether in the workplace, educational settings, or community engagements, embracing these concepts fosters a more inclusive and harmonious society where diversity is celebrated, and mutual understanding flourishes. {{youtube>ca8IPm_Tki0}} {{ :wiki:cooke_2024_competent_humility_nsw.pdf | Dr Nicole A Cooke's slides for the presentation}}