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==== Module 12 Answers and review - Reference Excellence ====

[[module_12_corporate_library_services_ref-ex|Module 12 Corporate library services (Reference Excellence)]]

==== Module 12 answers ====

//Suggested answers for Module 12 exercises - Discuss the questions and your answers with your supervisor, trainer or colleagues.//


===Corporate library services===

Find out if your library offers a corporate library service. Speak to the relevant staff about the level of service offered, and what role library staff have.

===Delivering corporate library services===

  * Use [[https://www.agriculture.gov.au/abares|ABARES]] to find a research report on bees or other biosecurity topics relevant to your location.
  * Find out what resources your council’s planners use. You may arrange to meet with one of them to discuss their needs.
  * Where could you find a report on a case heard by the NSW Land and Environment Court?
  * Is a procedure in place which outlines how you should handle queries from Council staff? Are there special policies regarding charging for inter-library-loans/reserves? Is there a library membership application form for council staff? Do library staff handle council queries in the same way they would deal with public queries?
  * A council planner phones the library and asks you to find examples of green roof policies at other councils as well as any recent journal articles on green roofs in cities. What resources would you search to answer this query? How would you present the results of your research?

Talk with your supervisor about what you have found once you have completed these exercises.

**Hint:** Presentation of research to council staff: A useful suggestion is to prepare a report template to use for presenting your research. By setting up a template you do not have to spend time on formatting the presentation of your results with every query. Using a template will also ensure that in-depth reference query results are presented in a professional manner. Templates will also assist you in the research process as they can act as a checklist.

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===Getting to know your council===

  * Locate and familiarise yourself with your council's organisational chart and find out where each division is physically located.
  * Find out who your Councillors are and the approved way to contact them.

Hint: Check the council website or the intranet for information and contact details.

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===Considerations for corporate library services===

  * Does your council have a policy on Councillors’ access to information and interaction with staff?  If so, what does it say?
  * Have a look at [[https://www.olg.nsw.gov.au/councils/governance/risk-management-audit-and-internal-controls/fraud-and-corruption-prevention/|Fraud and corruption prevention]] by the Office of Local Government and [[https://www.icac.nsw.gov.au/prevention/foundations-for-corruption-prevention|Foundations of corruption prevention]] including the links on both of the web pages. What relevant information do they provide about interactions with councillors?  

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===Copyright.===

Locate “Libraries: a copyright guide" published by the [[https://www.copyright.org.au/|Australian Copyright Council]].

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====Module 12 review====

====What have you learned?====

  * That council staff are an important group of library patrons.
  * An awareness of how library resources can help council staff, whether or not your library has a dedicated corporate library service.
  * You have developed your understanding of the nature of corporate library services in local government and the knowledge and skills you need in order to answer reference questions from council staff and elected councillors.

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====Evaluation====

What to do when you finish the module...

When you have completed the exercises for this module, you may want to talk to your supervisor, trainer or colleagues about them.

Please fill out and submit  [[https://www.surveymonkey.com/r/reference_excellence|the evaluation form]] 

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==== Other modules for Reference Excellence ====

**Reference Excellence - self paced reference and information services training**

[[About ref-ex|About Reference Excellence]]

[[Module 1 Overview of the reference process ref-ex|Module 1 Overview of the reference process]]

[[Module 2 Reference interview skills and question types ref-ex|Module 2 Reference interview skills and question types]]

[[Module 3 People skills, reference behaviours ref-ex|Module 3 People skills, reference behaviours]]

[[Module 4 Search strategies ref-ex|Module 4 Search strategies]]

[[Module 5 Reference resources ref-ex|Module 5 Reference resources]]

[[Module 6 Ethics and legislation ref-ex|Module 6 Ethics and legislation]]

[[Module 7 Roving reference ref-ex|Module 7 Roving reference]]

[[Module 8 Local studies ref-ex|Module 8 Local studies]]

[[Module 9 Family history ref-ex|Module 9 Family history]]

[[Module 10 Children ref-ex|Module 10 Children]]

[[Module 11 Young adults ref-ex|Module 11 Young adults]]

[[Module 12 Corporate library services ref-ex|Module 12 Corporate library services]]

[[Module 13 Technology reference services ref-ex|Module 13 Technology reference services]]