reference_actions_checklist_ref-ex
Differences
This shows you the differences between two versions of the page.
| Both sides previous revisionPrevious revisionNext revision | Previous revision | ||
| reference_actions_checklist_ref-ex [2021/05/09 06:49] – judyatkinson | reference_actions_checklist_ref-ex [2025/03/12 05:12] (current) – sarahfearnley | ||
|---|---|---|---|
| Line 12: | Line 12: | ||
| **Approachability** | **Approachability** | ||
| - | * Greet your patron and let them know your name. | + | * Greet your patron and let them know your name |
| * Be friendly and professional | * Be friendly and professional | ||
| - | * Use a relaxed, welcoming tone of voice. | + | * Use a relaxed, welcoming tone of voice |
| * Walk with the patron to the relevant area | * Walk with the patron to the relevant area | ||
| Line 31: | Line 31: | ||
| * Allow the patron to explain their request before responding. | * Allow the patron to explain their request before responding. | ||
| * Ask open-ended questions to encourage the patron to expand on the request e.g. “please tell me more about your topic?” or “what additional information can you give me?” or “how much information do you need?”. | * Ask open-ended questions to encourage the patron to expand on the request e.g. “please tell me more about your topic?” or “what additional information can you give me?” or “how much information do you need?”. | ||
| - | * Ask questions to refine the search query e.g. “what have you already found?” or “what type of information do you need?- books, articles etc.” or “do you need current or historical information? | + | * Ask questions to refine the search query e.g. “what have you already found?” or “what type of information do you need?- books, articles etc.” or “do you need current or historical information? |
| **Verify** | **Verify** | ||
reference_actions_checklist_ref-ex.1620560940.txt.gz · Last modified: 2021/05/09 06:49 by judyatkinson