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reference_actions_checklist_ref-ex

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reference_actions_checklist_ref-ex [2020/12/14 20:51] – created ellen.forsyth_sl.nsw.gov.aureference_actions_checklist_ref-ex [2025/03/12 05:12] (current) – sarahfearnley
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 **Reference actions — a checklist** **Reference actions — a checklist**
  
-Part of [[Module 3 People skills, reference behaviours ref-ex]]+Part of [[module_3_people_skills_reference_behaviours_ref-ex|Module 3 People skills, reference behaviours]]
  
 In addition to approachability, working with this checklist of reference actions, making patrons comfortable, and using successful reference interview skills will assist effectiveness when working with a patron.  Consistently followed, these techniques can have a greater impact on the success of reference than the size of the collection or the number of years of experience and education of the staff. In addition to approachability, working with this checklist of reference actions, making patrons comfortable, and using successful reference interview skills will assist effectiveness when working with a patron.  Consistently followed, these techniques can have a greater impact on the success of reference than the size of the collection or the number of years of experience and education of the staff.
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 **Approachability** **Approachability**
  
-  * Greet your patron and let them know your name.+  * Greet your patron and let them know your name
   * Be friendly and professional   * Be friendly and professional
-  * Use a relaxed, welcoming tone of voice.+  * Use a relaxed, welcoming tone of voice
   * Walk with the patron to the relevant area   * Walk with the patron to the relevant area
  
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   * Allow the patron to explain their request before responding.   * Allow the patron to explain their request before responding.
   * Ask open-ended questions to encourage the patron to expand on the request e.g. “please tell me more about your topic?” or “what additional information can you give me?” or “how much information do you need?”.   * Ask open-ended questions to encourage the patron to expand on the request e.g. “please tell me more about your topic?” or “what additional information can you give me?” or “how much information do you need?”.
-  * Ask questions to refine the search query e.g. “what have you already found?” or “what type of information do you need?- books, articles etc.” or “do you need current or historical information?”+  * Ask questions to refine the search query e.g. “what have you already found?” or “what type of information do you need?- books, articles etc.” or “do you need current or historical information?”.
  
 **Verify**    **Verify**   
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-**Searching** More information will be provided in [[Module 4 Search strategies ref-ex]]+**Searching** More information will be provided in [[module_4_search_strategies_ref-ex|Module 4 Search strategies ]]
  
   * Assist the patron to find the answer   * Assist the patron to find the answer
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 [[Module 10 Children ref-ex]] [[Module 10 Children ref-ex]]
  
-[[Module 11 Young Adults ref-ex]]+[[Module 11 Young adults ref-ex]]
  
-[[Module 12 Corporate Library Services ref-ex]]+[[Module 12 Corporate library services ref-ex]]
  
 [[Module 13 Technology reference services ref-ex]] [[Module 13 Technology reference services ref-ex]]
reference_actions_checklist_ref-ex.1608000710.txt.gz · Last modified: 2020/12/14 20:51 by ellen.forsyth_sl.nsw.gov.au