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--- module_7_roving_reference_ref-ex [2025/08/25 00:24] – ita_hanssens
+++ module_7_roving_reference_ref-ex [2026/03/01 16:18] (current) – ellen.forsyth_sl.nsw.gov.au
@@ Line 3: / Line 3: @@
 ====Roving reference - overview====
-Roving services, which incorporates reference, readers advisory and other services, are a way of taking customer service to the patron, rather than waiting for them to come to a fixed service point with an enquiry.
+Roving services which may be known as roaming services, incorporate reference, readers advisory and other services, and are a way of taking customer service to the patron, rather than waiting for them to come to a fixed service point with an enquiry.
 Roving is a term to describe a service where staff leave a fixed service point to find patrons within the library who require assistance. Your library may use a specific term to describe this service i.e. Roaming Reference, Mobile Reference.