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--- module_7_roving_reference_ref-ex [2025/02/06 21:05] – ellen.forsyth_sl.nsw.gov.au
+++ module_7_roving_reference_ref-ex [2026/03/01 16:18] (current) – ellen.forsyth_sl.nsw.gov.au
@@ Line 3: / Line 3: @@
 ====Roving reference - overview====
-Roving services, which incorporates reference, readers advisory and other services, are a way of taking customer service to the patron, rather than waiting for them to come to a fixed service point with an enquiry.
+Roving services which may be known as roaming services, incorporate reference, readers advisory and other services, and are a way of taking customer service to the patron, rather than waiting for them to come to a fixed service point with an enquiry.
 Roving is a term to describe a service where staff leave a fixed service point to find patrons within the library who require assistance. Your library may use a specific term to describe this service i.e. Roaming Reference, Mobile Reference.
@@ Line 25: / Line 25: @@
 A key element of roving service is approachability.
-As well as enabling people to approach you when you are away from the desk library staff also need a non-threatening way of asking people who are browsing the shelves if they need help.
+As well as enabling people to approach you when you are away from the desk, library staff also need a non-threatening way of asking people who are browsing the shelves if they need help.
   * Approach people in a friendly way.
@@ Line 96: / Line 96: @@
 **Readers' advisory**
-Readers Advisory is a specific aspect of information request when working in a public library. This may be finding:
+Readers' Advisory is a specific aspect of information request when working in a public library. This may be finding:
   * read-a-likes