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module_7_roving_reference_ref-ex [2025/02/06 20:42] – ellen.forsyth_sl.nsw.gov.aumodule_7_roving_reference_ref-ex [2026/03/01 16:18] (current) – ellen.forsyth_sl.nsw.gov.au
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 ====Roving reference - overview==== ====Roving reference - overview====
  
-Roving services, which incorporates reference, readers advisory and other services, are a way of taking customer service to the patron, rather than waiting for them to come to a fixed service point with an enquiry.+Roving services which may be known as roaming services, incorporate reference, readers advisory and other services, and are a way of taking customer service to the patron, rather than waiting for them to come to a fixed service point with an enquiry.
  
 Roving is a term to describe a service where staff leave a fixed service point to find patrons within the library who require assistance. Your library may use a specific term to describe this service i.e. Roaming Reference, Mobile Reference. Roving is a term to describe a service where staff leave a fixed service point to find patrons within the library who require assistance. Your library may use a specific term to describe this service i.e. Roaming Reference, Mobile Reference.
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 A key element of roving service is approachability.  A key element of roving service is approachability. 
  
-As well as enabling people to approach you when you are away from the desk library staff also need a non-threatening way of asking people who are browsing the shelves if they need help.+As well as enabling people to approach you when you are away from the desk, library staff also need a non-threatening way of asking people who are browsing the shelves if they need help.
  
   * Approach people in a friendly way.   * Approach people in a friendly way.
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   - What devices does your library have to provide roving reference?   - What devices does your library have to provide roving reference?
 +  - How do these assist in the provision of roving services?
  
 [[module_7_answers_and_review_ref-ex|Module 7 Answers and review]] [[module_7_answers_and_review_ref-ex|Module 7 Answers and review]]
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 **Readers' advisory** **Readers' advisory**
  
-Readers Advisory is a specific aspect of information request when working in a public library. This may be finding: +Readers' Advisory is a specific aspect of information request when working in a public library. This may be finding: 
  
   * read-a-likes   * read-a-likes
module_7_roving_reference_ref-ex.1738896143.txt.gz · Last modified: 2025/02/06 20:42 by ellen.forsyth_sl.nsw.gov.au