module_6_answers_and_review_ref-ex
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module_6_answers_and_review_ref-ex [2021/05/09 01:29] – judyatkinson | module_6_answers_and_review_ref-ex [2024/03/07 19:41] (current) – ita_hanssens | ||
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- | ==== Module 6 Answers and review Reference Excellence ==== | + | ==== Module 6 Answers and review |
[[module_6_ethics_and_legislation_ref-ex|Module 6 Ethics and legislation (Reference Excellence)]] | [[module_6_ethics_and_legislation_ref-ex|Module 6 Ethics and legislation (Reference Excellence)]] | ||
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==== Module 6 answers ==== | ==== Module 6 answers ==== | ||
- | **Suggested answers for Module 6 exercises** | + | //Suggested answers for Module 6 exercises |
- | + | ||
- | Discuss the questions and your answers with your supervisor, trainer or colleagues. | + | |
**Ethics** | **Ethics** | ||
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1.Find your Council code of conduct and summarise the document. | 1.Find your Council code of conduct and summarise the document. | ||
- | Your Council' | + | Your Council' |
- | Policies | + | |
**Policies** | **Policies** | ||
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- | | + | * Free access to basic reference services [[https:// |
- | * [[https://www.alia.org.au/ | + | * [[https://read.alia.org.au/ |
- | * [[https:// | + | * [[https:// |
- | * [[https://www.alia.org.au/ | + | * [[https://read.alia.org.au/ |
* [[https:// | * [[https:// | ||
+ | |||
**Free access to information** | **Free access to information** | ||
- | 1. How do your policies and service provision comply with the [[https:// | + | 1. How do your policies and service provision comply with the [[https:// |
2. Check your Council' | 2. Check your Council' | ||
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- Find out what your library is doing in regards to the [[https:// | - Find out what your library is doing in regards to the [[https:// | ||
- Do you know what records are kept of reference transactions and the confidentiality policies regarding the records? Look at the following questions about library records situations. What similar situations might arise for records kept for reference transactions, | - Do you know what records are kept of reference transactions and the confidentiality policies regarding the records? Look at the following questions about library records situations. What similar situations might arise for records kept for reference transactions, | ||
- | - A member of Council wants to see the client | + | - A member of Council wants to see the patron |
- | - You have to leave a message on an answering machine for a client | + | - You have to leave a message on an answering machine for a patron |
- | - A police officer wants to see library records for a client | + | - A police officer wants to see library records for a patron |
- | - The library emails newsletters to all clients. The local Chamber of Commerce would like to use the list of client | + | - The library emails newsletters to all patrons. The local Chamber of Commerce would like to use the list of patron |
- A father requests the library records of his son aged 9. You know that the parents are divorced and that the mother has sole custody of the child. Do you release the records to the father? | - A father requests the library records of his son aged 9. You know that the parents are divorced and that the mother has sole custody of the child. Do you release the records to the father? | ||
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The Privacy and Personal Information Protection Act 1998 is an important piece of legislation. As the library holds information about its members it is important to be aware of its contents and context in relation to how the library ensures the confidentiality of those records and other transactions within the library. | The Privacy and Personal Information Protection Act 1998 is an important piece of legislation. As the library holds information about its members it is important to be aware of its contents and context in relation to how the library ensures the confidentiality of those records and other transactions within the library. | ||
- | * Once a person reaches 18 years they are an adult in their own right and take on full responsibility for their library membership. They no longer have a guarantor. So unless the member gives the library permission for them to disclose his client | + | * Once a person reaches 18 years they are an adult in their own right and take on full responsibility for their library membership. They no longer have a guarantor. So unless the member gives the library permission for them to disclose his patron |
- | * When leaving messages for clients | + | * When leaving messages for patrons |
- | * All requests from Police to view client | + | * All requests from Police to view patron |
- | * The address details (email or otherwise) of clients | + | * The address details (email or otherwise) of patrons |
* Becoming involved in family disputes places library staff in awkward situations. It is advisable to direct this request to the library manager. Even though the mother in this situation is the guarantor of the child does not mean that the father is not entitled to information regarding his son (who is under 18 years and still a minor). Your library manager will review the request and may require the father to provide a court document supporting his request. | * Becoming involved in family disputes places library staff in awkward situations. It is advisable to direct this request to the library manager. Even though the mother in this situation is the guarantor of the child does not mean that the father is not entitled to information regarding his son (who is under 18 years and still a minor). Your library manager will review the request and may require the father to provide a court document supporting his request. | ||
+ | |||
+ | {{: | ||
==== Module 6 review ==== | ==== Module 6 review ==== | ||
- | **What have you learned?** | + | ====What have you learned?==== |
- | **Ethics** | + | **[[module_6_ethics_and_legislation_ref-ex# |
The Australian Library and Information Association (ALIA) has published a code of professional conduct and a set of core values that all library employees should understand. This code of conduct and set of core values helps us to preserve our patrons' | The Australian Library and Information Association (ALIA) has published a code of professional conduct and a set of core values that all library employees should understand. This code of conduct and set of core values helps us to preserve our patrons' | ||
- | //**Major Point: Library work has important ethical considerations. Many of these are expressed in the ALIA Statement on Professional Conduct | + | //**Major Point: Library work has important ethical considerations. Many of these are expressed in the ALIA Statement on Professional Conduct.**// |
- | **// | + | |
- | **Policies** | + | **[[module_6_ethics_and_legislation_ref-ex# |
//**Major Point: All libraries offering reference service should have a statement of objectives, a description of the types and levels of services offered, and guidelines to help staff who provide this service.**// | //**Major Point: All libraries offering reference service should have a statement of objectives, a description of the types and levels of services offered, and guidelines to help staff who provide this service.**// | ||
- | **Patron expectations** | + | **[[module_6_ethics_and_legislation_ref-ex# |
* Serving the community means serving everyone in the community, regardless of the beliefs or affiliations of individuals or groups | * Serving the community means serving everyone in the community, regardless of the beliefs or affiliations of individuals or groups | ||
* Library and information services have particular responsibilities in supporting and sustaining the free flow of information and ideas | * Library and information services have particular responsibilities in supporting and sustaining the free flow of information and ideas | ||
- | **Respect for diversity and individuality** | + | **[[module_6_ethics_and_legislation_ref-ex# |
//**Major Point: All people in the community are entitled to an equitable library service, and all questions deserve equal treatment.**// | //**Major Point: All people in the community are entitled to an equitable library service, and all questions deserve equal treatment.**// | ||
- | **Confidentiality** | + | **[[module_6_ethics_and_legislation_ref-ex# |
- | //**Major Point: Libraries must protect each client's right to privacy and confidentiality.**// | + | //**Major Point: Libraries must protect each patron's right to privacy and confidentiality.**// |
+ | |||
+ | {{: | ||
====Evaluation==== | ====Evaluation==== | ||
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What to do when you finish the module... | What to do when you finish the module... | ||
- | When you have completed the exercises for this module, you may want to talk to your colleagues or supervisor about them. | + | When you have completed the exercises for this module, you may want to talk to your supervisor, trainer or colleagues |
Please fill out and submit | Please fill out and submit | ||
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**Reference Excellence - self paced reference and information services training** | **Reference Excellence - self paced reference and information services training** | ||
- | [[About ref-ex]] | + | [[About ref-ex|About |
- | + | ||
- | [[Module 1 Overview of the reference process ref-ex]] | + | |
- | + | ||
- | [[Module 2 Reference | + | |
- | [[Module | + | [[Module |
- | [[Module | + | [[Module |
- | [[Module | + | [[Module |
- | [[Module | + | [[Module |
- | [[Module | + | [[Module |
- | [[Module | + | [[Module |
- | [[Module | + | [[Module |
- | [[Module | + | [[Module |
- | [[Module | + | [[Module |
- | [[Module | + | [[Module |
- | [[Module | + | [[Module |
+ | [[Module 12 Corporate library services ref-ex|Module 12 Corporate library services]] | ||
+ | [[Module 13 Technology reference services ref-ex|Module 13 Technology reference services]] |
module_6_answers_and_review_ref-ex.1620541759.txt.gz · Last modified: 2021/05/09 01:29 by judyatkinson