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module_6_answers_and_review_ref-ex [2021/05/09 01:20] – judyatkinsonmodule_6_answers_and_review_ref-ex [2024/03/07 19:41] (current) – ita_hanssens
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-==== Module 6 Answers and review Reference Excellence ====+==== Module 6 Answers and review - Reference Excellence ====
  
 [[module_6_ethics_and_legislation_ref-ex|Module 6 Ethics and legislation (Reference Excellence)]] [[module_6_ethics_and_legislation_ref-ex|Module 6 Ethics and legislation (Reference Excellence)]]
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 ==== Module 6 answers ==== ==== Module 6 answers ====
  
-**Suggested answers for module 6 exercises** +//Suggested answers for Module 6 exercises - Discuss the questions and your answers with your supervisor, trainer or colleagues.//
- +
-Discuss the questions with your supervisor, trainer or colleagues.+
  
 **Ethics** **Ethics**
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 1.Find your Council code of conduct and summarise the document. 1.Find your Council code of conduct and summarise the document.
  
-Your Council's code of conduct statement will have important information about how you are expected to behave in and outside the workplace where you are representing Council. Consider how this fits within your role within the library. Remember that you are the public, recreational, face of Council. +Your Council's code of conduct statement will have important information about how you are expected to behave in and outside the workplace where you are representing Council. Consider how this fits within your role within the library. Remember that you are the public face of Council. 
-Policies+
  
 **Policies** **Policies**
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-  * Free access to basic reference services [[https://www.legislation.nsw.gov.au/view/html/inforce/current/act-1939-040|Library Act 1939]] +* Free access to basic reference services [[https://www.legislation.nsw.gov.au/view/html/inforce/current/act-1939-040|Library Act 1939]] 
-  * [[https://www.alia.org.au/about-alia/policies-standards-and-guidelines/alia-core-values-statement|ALIA core values statement]] +  * [[https://read.alia.org.au/alia-core-values-policy-statement|ALIA core values statement]] 
-  * [[https://www.alia.org.au/about-alia/policies-standards-and-guidelines/statement-free-access-information|ALIA statement on free access to information]] +  * [[https://www.legislation.nsw.gov.au/view/whole/html/inforce/current/sl-2018-0472|NSW Library Regulation 2018]] 
-  * [[https://www.alia.org.au/about-alia/policies-standards-and-guidelines/library-and-information-services-people-disability|ALIA statement on library and information services for people with disabilities]]+  * [[https://read.alia.org.au/guidelines-library-and-information-services-people-disabilities|ALIA statement on library and information services for people with disabilities]]
   * [[https://atsilirn.aiatsis.gov.au/protocols.php|Aboriginal and Torres Strait Islander protocols for libraries, archives and information services]]   * [[https://atsilirn.aiatsis.gov.au/protocols.php|Aboriginal and Torres Strait Islander protocols for libraries, archives and information services]]
 +
  
 **Free access to information** **Free access to information**
  
-1. How do your policies and service provision comply with the [[https://www.sl.nsw.gov.au/sites/default/files/accesstoinformation2007.pdf|Library Council of New South Wales Access to Information in New South Wales Public Libraries Guideline]] and [[https://www.alia.org.au/about-alia/policies-standards-and-guidelines/statement-free-access-information|ALIA Statement on free access to information]].+1. How do your policies and service provision comply with the [[https://www.sl.nsw.gov.au/sites/default/files/access_to_information_lcguideline_2023.pdf|Library Council of New South Wales Access to Information in New South Wales Public Libraries Guideline]] and [[https://read.alia.org.au/alia-free-access-information-statement|ALIA Statement on free access to information]].
  
 2. Check your Council's procedures for access to information. Are there different conditions for staff and members of the public? 2. Check your Council's procedures for access to information. Are there different conditions for staff and members of the public?
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   - Find out what your library is doing in regards to the [[https://www.ipc.nsw.gov.au/privacy/nsw-privacy-laws/ppip|Privacy and Personal Information Protection Act 1998]].   - Find out what your library is doing in regards to the [[https://www.ipc.nsw.gov.au/privacy/nsw-privacy-laws/ppip|Privacy and Personal Information Protection Act 1998]].
   - Do you know what records are kept of reference transactions and the confidentiality policies regarding the records? Look at the following questions about library records situations. What similar situations might arise for records kept for reference transactions, with in-house or remote services?    - Do you know what records are kept of reference transactions and the confidentiality policies regarding the records? Look at the following questions about library records situations. What similar situations might arise for records kept for reference transactions, with in-house or remote services? 
-  - A member of Council wants to see the client record for her son. He's 19. May the Council member view these records? +  - A member of Council wants to see the patron record for her son. He's 19. May the Council member view these records? 
-  - You have to leave a message on an answering machine for a client that an Interlibrary Loan book is in. Do you include the name of the book in the message? +  - You have to leave a message on an answering machine for a patron that an Interlibrary Loan book is in. Do you include the name of the book in the message? 
-  - A police officer wants to see library records for a client arrested for child molestation. The officer doesn't have a warrant. Are you required to provide the record? +  - A police officer wants to see library records for a patron arrested for child molestation. The officer doesn't have a warrant. Are you required to provide the record? 
-  - The library emails newsletters to all clients. The local Chamber of Commerce would like to use the list of client addresses for their own newsletter. Can you do that?+  - The library emails newsletters to all patrons. The local Chamber of Commerce would like to use the list of patron addresses for their own newsletter. Can you do that?
   - A father requests the library records of his son aged 9. You know that the parents are divorced and that the mother has sole custody of the child. Do you release the records to the father?    - A father requests the library records of his son aged 9. You know that the parents are divorced and that the mother has sole custody of the child. Do you release the records to the father? 
  
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 The Privacy and Personal Information Protection Act 1998 is an important piece of legislation. As the library holds information about its members it is important to be aware of its contents and context in relation to how the library ensures the confidentiality of those records and other transactions within the library. The Privacy and Personal Information Protection Act 1998 is an important piece of legislation. As the library holds information about its members it is important to be aware of its contents and context in relation to how the library ensures the confidentiality of those records and other transactions within the library.
  
-  * Once a person reaches 18 years they are an adult in their own right and take on full responsibility for their library membership. They no longer have a guarantor. So unless the member gives the library permission for them to disclose his client record to his mother you are not allowed to do so. +  * Once a person reaches 18 years they are an adult in their own right and take on full responsibility for their library membership. They no longer have a guarantor. So unless the member gives the library permission for them to disclose his patron record to his mother you are not allowed to do so. 
-  * When leaving messages for clients on answering machines it is important to be aware that they may not be the only person who listens to the message. In order to maintain the confidentiality of the reference transaction (especially if you are unable to speak directly with the client) you should always leave somewhat generic messages. Such as, "It's.... from the library. I have obtained the Inter Library Loan item you requested. You can contact me on... or drop into the library to pick the item up." +  * When leaving messages for patrons on answering machines it is important to be aware that they may not be the only person who listens to the message. In order to maintain the confidentiality of the reference transaction (especially if you are unable to speak directly with the patron) you should always leave somewhat generic messages. Such as, "It's.... from the library. I have obtained the Inter Library Loan item you requested. You can contact me on... or drop into the library to pick the item up." 
-  * All requests from Police to view client library records should be directed to your library manager. It is preferable that a formal warrant is obtained in advance in order to ensure full protection of clients' rights and visibility of correct procedure. In some instances this may not be possible but your library manager will make that decision in consultation with Council governance. +  * All requests from Police to view patron library records should be directed to your library manager. It is preferable that a formal warrant is obtained in advance in order to ensure full protection of patrons' rights and visibility of correct procedure. In some instances this may not be possible but your library manager will make that decision in consultation with Council governance. 
-  * The address details (email or otherwise) of clients is confidential and cannot be shared with outside agencies.+  * The address details (email or otherwise) of patrons is confidential and cannot be shared with outside agencies.
   * Becoming involved in family disputes places library staff in awkward situations. It is advisable to direct this request to the library manager. Even though the mother in this situation is the guarantor of the child does not mean that the father is not entitled to information regarding his son (who is under 18 years and still a minor). Your library manager will review the request and may require the father to provide a court document supporting his request.    * Becoming involved in family disputes places library staff in awkward situations. It is advisable to direct this request to the library manager. Even though the mother in this situation is the guarantor of the child does not mean that the father is not entitled to information regarding his son (who is under 18 years and still a minor). Your library manager will review the request and may require the father to provide a court document supporting his request. 
 +
 +{{:wiki:answers_review.jpg|}}
  
 ==== Module 6 review ==== ==== Module 6 review ====
  
-**What have you learned?**+====What have you learned?====
  
-**Ethics**+**[[module_6_ethics_and_legislation_ref-ex#ethics|Ethics]]**
  
 The Australian Library and Information Association (ALIA) has published a code of professional conduct and a set of core values that all library employees should understand. This code of conduct and set of core values helps us to preserve our patrons' right to privacy, to fair and equitable treatment, and helps ensure that people who need information have access to it. This code applies to all aspects of library service including collection development and circulation. The International Federation of Library Associations (IFLA) has a useful professional code of ethics for librarians which is available to read in several languages.  The Australian Library and Information Association (ALIA) has published a code of professional conduct and a set of core values that all library employees should understand. This code of conduct and set of core values helps us to preserve our patrons' right to privacy, to fair and equitable treatment, and helps ensure that people who need information have access to it. This code applies to all aspects of library service including collection development and circulation. The International Federation of Library Associations (IFLA) has a useful professional code of ethics for librarians which is available to read in several languages. 
  
-//**Major Point: Library work has important ethical considerations. Many of these are expressed in the ALIA Statement on Professional Conduct +//**Major Point: Library work has important ethical considerations. Many of these are expressed in the ALIA Statement on Professional Conduct.**//
-**//+
  
-**Policies**+**[[module_6_ethics_and_legislation_ref-ex#policies|Policies]]**
  
 //**Major Point: All libraries offering reference service should have a statement of objectives, a description of the types and levels of services offered, and guidelines to help staff who provide this service.**// //**Major Point: All libraries offering reference service should have a statement of objectives, a description of the types and levels of services offered, and guidelines to help staff who provide this service.**//
  
  
-**Patron expectations**+**[[module_6_ethics_and_legislation_ref-ex#patron_expectations|Patron expectations]]**
    
   * Serving the community means serving everyone in the community, regardless of the beliefs or affiliations of individuals or groups   * Serving the community means serving everyone in the community, regardless of the beliefs or affiliations of individuals or groups
   * Library and information services have particular responsibilities in supporting and sustaining the free flow of information and ideas   * Library and information services have particular responsibilities in supporting and sustaining the free flow of information and ideas
  
-**Respect for diversity and individuality**+**[[module_6_ethics_and_legislation_ref-ex#respect_for_diversity_and_individuality|Respect for diversity and individuality]]**
  
 //**Major Point: All people in the community are entitled to an equitable library service, and all questions deserve equal treatment.**// //**Major Point: All people in the community are entitled to an equitable library service, and all questions deserve equal treatment.**//
  
  
-**Confidentiality**+**[[module_6_ethics_and_legislation_ref-ex#confidentiality|Confidentiality]]**
  
  
-//**Major Point: Libraries must protect each client's right to privacy and confidentiality.**//+//**Major Point: Libraries must protect each patron's right to privacy and confidentiality.**// 
 + 
 +{{:wiki:answers_review.jpg|}}
  
 ====Evaluation==== ====Evaluation====
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 What to do when you finish the module... What to do when you finish the module...
  
-When you have completed the exercises for this module, you may want to talk to your colleagues or supervisor about them.+When you have completed the exercises for this module, you may want to talk to your supervisor, trainer or colleagues about them.
  
 Please fill out and submit  [[https://www.surveymonkey.com/r/reference_excellence|the evaluation form]]  Please fill out and submit  [[https://www.surveymonkey.com/r/reference_excellence|the evaluation form]] 
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 **Reference Excellence - self paced reference and information services training** **Reference Excellence - self paced reference and information services training**
  
-[[About ref-ex]] +[[About ref-ex|About Reference Excellence]]
- +
-[[Module 1 Overview of the reference process ref-ex]] +
- +
-[[Module 2 Reference interview skills and question types ref-ex]]+
  
-[[Module 3 People skills, reference behaviours ref-ex]]+[[Module 1 Overview of the reference process ref-ex|Module 1 Overview of the reference process]]
  
-[[Module 4 Search strategies ref-ex]]+[[Module 2 Reference interview skills and question types ref-ex|Module 2 Reference interview skills and question types]]
  
-[[Module 5 Reference resources ref-ex]]+[[Module 3 People skills, reference behaviours ref-ex|Module 3 People skills, reference behaviours]]
  
-[[Module 6 Ethics and legislation ref-ex]]+[[Module 4 Search strategies ref-ex|Module 4 Search strategies]]
  
-[[Module 7 Roving reference ref-ex]]+[[Module 5 Reference resources ref-ex|Module 5 Reference resources]]
  
-[[Module 8 Local studies ref-ex]]+[[Module 6 Ethics and legislation ref-ex|Module 6 Ethics and legislation]]
  
-[[Module 9 Family history ref-ex]]+[[Module 7 Roving reference ref-ex|Module 7 Roving reference]]
  
-[[Module 10 Children ref-ex]]+[[Module 8 Local studies ref-ex|Module 8 Local studies]]
  
-[[Module 11 Young adults ref-ex]]+[[Module 9 Family history ref-ex|Module 9 Family history]]
  
-[[Module 12 Corporate library services ref-ex]]+[[Module 10 Children ref-ex|Module 10 Children]]
  
-[[Module 13 Technology reference services ref-ex]]+[[Module 11 Young adults ref-ex|Module 11 Young adults]]
  
 +[[Module 12 Corporate library services ref-ex|Module 12 Corporate library services]]
  
 +[[Module 13 Technology reference services ref-ex|Module 13 Technology reference services]]
module_6_answers_and_review_ref-ex.1620541249.txt.gz · Last modified: 2021/05/09 01:20 by judyatkinson