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--- module_3_exercises_ref-ex [2020/11/23 04:37] – rachel_carr
+++ module_3_exercises_ref-ex [2021/02/01 23:34] (current) – created - external edit (Unknown date) 127.0.0.1
@@ Line 42: / Line 42: @@
 **Exercises for Age Groups**
-  - Talk to staff in your library ask them what they do differently when working with children or older adults.
+  - Talk to colleagues about them what they do differently when working with children or older adults.
 See [[module_3_people_skills_model_reference_behaviours_ref-ex#answer_3|Answer 3]]
@@ Line 59: / Line 59: @@
 See [[module_3_people_skills_model_reference_behaviours_ref-ex#answer_3|Answer 3]]
+**Exercises for Tricky Situations**
+  - What is the procedure in your library for handling many people? Do you work with patrons and also take calls? If you can't answer a question completely, do you call back later? If you're not sure, talk to other staff members about the ideas suggested here.
+See [[module_3_people_skills_model_reference_behaviours_ref-ex#answer_3|Answer 3]]