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module_3_answers_and_review_ref-ex [2025/03/12 06:29] – sarahfearnleymodule_3_answers_and_review_ref-ex [2025/09/07 20:16] (current) – ellen.forsyth_sl.nsw.gov.au
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 When you find problems, think about what you can do individually to overcome them, e.g., move to a less noisy spot when talking to a patron or standing in such a way that gives the patron a little privacy.  You may want to talk with your supervisor or colleagues about some solutions. When you find problems, think about what you can do individually to overcome them, e.g., move to a less noisy spot when talking to a patron or standing in such a way that gives the patron a little privacy.  You may want to talk with your supervisor or colleagues about some solutions.
  
-**Reference behaviours**+**Reference actions**
  
-1. Print the Reference actions checklist [[reference actions checklist ref-ex|reference actions checklist]] or access via a mobile device. +  - Print the Reference actions checklist [[reference actions checklist ref-ex|reference actions checklist]] or access via a mobile device. 
-2. For one week, monitor your actions while working with patrons and work through the checklist.+  - For one week, monitor your actions while working with patrons and work through the checklist.
  
   * Which actions are already part of your work?   * Which actions are already part of your work?
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   * You may wish to discuss your results with your supervisor or colleagues.   * You may wish to discuss your results with your supervisor or colleagues.
   * It’s helpful to observe other staff members who are successfully working with patrons and learn from them. Make sure you ask if this is okay.   * It’s helpful to observe other staff members who are successfully working with patrons and learn from them. Make sure you ask if this is okay.
 +
 +**Competent humility module**
 +
 +  * List the four key messages you learned from this video. 
 +
  
 **Barriers**  **Barriers** 
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 **[[module_3_people_skills_reference_behaviours_ref-ex#telephone_and_email|Telephone and email]]** **[[module_3_people_skills_reference_behaviours_ref-ex#telephone_and_email|Telephone and email]]**
  
-Be professional and helpful to all patrons when providing and equitable service+Be professional and helpful to all patrons when providing and equitable service.
  
  
module_3_answers_and_review_ref-ex.1741778982.txt.gz · Last modified: 2025/03/12 06:29 by sarahfearnley