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module_3_answers_and_review_ref-ex [2021/05/08 22:08] – judyatkinsonmodule_3_answers_and_review_ref-ex [2021/05/10 22:03] (current) – judyatkinson
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-==== Module 3 Answers and review Reference Excellence ====+==== Module 3 Answers and review - Reference Excellence ====
  
 [[module_3_people_skills_reference_behaviours_ref-ex|Module 3 People skills and reference behaviours (Reference Excellence)]] [[module_3_people_skills_reference_behaviours_ref-ex|Module 3 People skills and reference behaviours (Reference Excellence)]]
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 ==== Module 3 answers ==== ==== Module 3 answers ====
  
-**Suggested answers for module 3 exercises** +//Suggested answers for Module 3 exercises - Discuss the questions and your answers with your supervisor, trainer or colleagues.//
- +
-Discuss the questions with your supervisor, trainer or colleagues.+
  
 **Approachability** **Approachability**
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 **Communicating with patrons who are not fluent in English** **Communicating with patrons who are not fluent in English**
  
-1. Locate statistics on the percentage of people in your town from a different culture, or CALD (Culturally and Linguistically Diverse) patrons. +1. Locate statistics on the percentage of people in your community from a different culture, or CALD (Culturally and Linguistically Diverse) patrons. 
  
 [[https://www.abs.gov.au/census|Australian Bureau of Statistics]] publications are a good source for this, or perhaps your council website has a locally specific resource. Do other staff members have insights about working with people from different cultures? [[https://www.abs.gov.au/census|Australian Bureau of Statistics]] publications are a good source for this, or perhaps your council website has a locally specific resource. Do other staff members have insights about working with people from different cultures?
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   * Follow-up    * Follow-up 
  
-//**Major Point: Reference behaviours will improve the success of your reference work.**//+//**Major Point: Considered reference actions will improve the success of your reference work.**//
  
 **[[module_3_people_skills_reference_behaviours_ref-ex#barriers|Barriers]]** **[[module_3_people_skills_reference_behaviours_ref-ex#barriers|Barriers]]**
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 What to do when you finish the module... What to do when you finish the module...
  
-When you have completed the exercises for this module, you may want to talk to your colleagues or supervisor about them.+When you have completed the exercises for this module, you may want to talk to your supervisor, trainer or colleagues about them.
  
 Please fill out and submit  [[https://www.surveymonkey.com/r/reference_excellence|the evaluation form]]  Please fill out and submit  [[https://www.surveymonkey.com/r/reference_excellence|the evaluation form]] 
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 **Reference Excellence - self paced reference and information services training** **Reference Excellence - self paced reference and information services training**
  
-[[About ref-ex]] 
  
-[[Module 1 Overview of the reference process ref-ex]]+[[About ref-ex|About Reference Excellence]]
  
-[[Module 2 Reference interview skills and question types ref-ex]]+[[Module 1 Overview of the reference process ref-ex|Module 1 Overview of the reference process]]
  
-[[Module 3 People skills, reference behaviours ref-ex]]+[[Module 2 Reference interview skills and question types ref-ex|Module 2 Reference interview skills and question types]]
  
-[[Module 4 Search strategies ref-ex]]+[[Module 3 People skills, reference behaviours ref-ex|Module 3 People skills, reference behaviours]]
  
-[[Module 5 Reference resources ref-ex]]+[[Module 4 Search strategies ref-ex|Module 4 Search strategies]]
  
-[[Module 6 Ethics and legislation ref-ex]]+[[Module 5 Reference resources ref-ex|Module 5 Reference resources]]
  
-[[Module 7 Roving reference ref-ex]]+[[Module 6 Ethics and legislation ref-ex|Module 6 Ethics and legislation]]
  
-[[Module 8 Local studies ref-ex]]+[[Module 7 Roving reference ref-ex|Module 7 Roving reference]]
  
-[[Module 9 Family history ref-ex]]+[[Module 8 Local studies ref-ex|Module 8 Local studies]]
  
-[[Module 10 Children ref-ex]]+[[Module 9 Family history ref-ex|Module 9 Family history]]
  
-[[Module 11 Young adults ref-ex]]+[[Module 10 Children ref-ex|Module 10 Children]]
  
-[[Module 12 Corporate library services ref-ex]]+[[Module 11 Young adults ref-ex|Module 11 Young adults]]
  
-[[Module 13 Technology reference services ref-ex]]+[[Module 12 Corporate library services ref-ex|Module 12 Corporate library services]]
  
 +[[Module 13 Technology reference services ref-ex|Module 13 Technology reference services]]
module_3_answers_and_review_ref-ex.1620529697.txt.gz · Last modified: 2021/05/08 22:08 by judyatkinson