NSW public library wiki

User Tools

Site Tools

Trace:
module_2_answers_and_review_ref-ex

Differences

This shows you the differences between two versions of the page.

Link to this comparison view

Both sides previous revisionPrevious revision
Next revision		Previous revision
module_2_answers_and_review_ref-ex [2021/05/02 20:47] – judyatkinsonmodule_2_answers_and_review_ref-ex [2026/03/01 16:01] (current) – ellen.forsyth_sl.nsw.gov.au
Line 1: Line 1:
-==== Module 2 Answers and Review Reference Excellence====+==== Module 2 Answers and review - Reference Excellence====
  
 [[module_2_reference_interview_skills_and_question_types_ref-ex|Module 2 Reference interview skills and question types (Reference excellence)]] [[module_2_reference_interview_skills_and_question_types_ref-ex|Module 2 Reference interview skills and question types (Reference excellence)]]
Line 5: Line 5:
 ==== Module 2 answers ==== ==== Module 2 answers ====
  
-**Suggested answers for Module 2 exercises** +//Suggested answers for Module 2 exercises - Discuss the questions and your answers with your supervisor, trainer or colleagues.//
- +
-Note: There are no "right" answers for many of these questions. Discuss the questions with your supervisor, trainer or colleagues.+
  
 **Confidentiality** **Confidentiality**
Line 16: Line 14:
   * What amendments are necessary to update the documents?   * What amendments are necessary to update the documents?
   * Why are these changes required?   * Why are these changes required?
-  * Where can you find other information to help you with this task (i.e, ALIA, IFLA, ASLSA)+  * Where can you find other information to help you with this task (i.e, ALIA, IFLA, ASLA)
  
 Answer suggestions:- Answer suggestions:-
Line 23: Line 21:
   * Ask your Operations Department or Human Resources section about relevant documentation   * Ask your Operations Department or Human Resources section about relevant documentation
   * What Legislation is relevant to your workplace?   * What Legislation is relevant to your workplace?
-  * [[https://www.sl.nsw.gov.au/public-library-services/advice-best-practice/legislation| library related legislation on State Library of NSW website]] +  * [[https://pls.sl.nsw.gov.au/about/library-act-and-regulation| library related legislation on State Library of NSW website]] 
-  * ALIA [[http://www.alia.org.au/about-alia/policies-and-guidelines/alia-policies/libraries-and-privacy-guidelines| ALIA Libraries and Privacy Guidelines]]+  * ALIA [[https://www.alia.org.au/Web/Research-and-Publications/Guidelines/Libraries-and-Privacy-Guidelines.aspx| ALIA Libraries and Privacy Guidelines]] 
 +  * IFLA [[https://www.ifla.org/|IFLA general information]] 
 +  * ASLA [[https://asla.org.au/|Australian School Library Association - relevant for school librarians]]
  
 **Paraphrase** **Paraphrase**
Line 47: Line 47:
 What kind of information do you need about a 1980 Torana? What kind of information do you need about a 1980 Torana?
  
-2. Do you have any material on Turkey?+2. Do you have any material on Turkey/Türkiye?
  
-What specifc information would you like to know about Turkey?+What specifc information would you like to know about Turkey/Türkiye?
  
 3. Where's the small business section? 3. Where's the small business section?
Line 59: Line 59:
 How would you clarify the patron's request in the following examples? How would you clarify the patron's request in the following examples?
  
-1. Do you have sex education DVDs for kids?+1. Do you have sex education resources for kids?
  
 Would you like them geared toward children or something aimed at parents that would help you formulate a discussion? Would you like them geared toward children or something aimed at parents that would help you formulate a discussion?
Line 65: Line 65:
 2. How can I obtain a copy of a particular article? 2. How can I obtain a copy of a particular article?
  
-We could see if the library subscribes (app) or has it online (database); if not, we could try interlibrary loan. Do you need that particular article or would other current information on the same topic, which you could get right away, help?+We could see if the library subscribes (app/catalogue) or has it online (database); if not, we could try interlibrary loan. Do you need that particular article or would other current information on the same topic, which you could get right away, help?
  
 **6 pieces of evidence** **6 pieces of evidence**
Line 96: Line 96:
   * 6. The clarified and verified question =   * 6. The clarified and verified question =
  
-**Follow up and Ending the Reference Interview**+**Follow up and ending the reference interview**
  
 1. What is the purpose of follow-up questions? 1. What is the purpose of follow-up questions?
Line 162: Line 162:
 //**Major point: Remote reference services use the same reference interviewing steps.**// //**Major point: Remote reference services use the same reference interviewing steps.**//
  
-**[[module_2_reference_interview_skills_and_question_types_ref-ex#follow_up_ending |Follow up ending]]**+**[[module_2_reference_interview_skills_and_question_types_ref-ex#follow_up|Follow up]]**
  
 At the end of the reference interview don't assume you've answered the question. Always ask a follow-up question such as 'does this completely answer your question?' If you can't immediately find information for the patron refer them or let them know you will continue working on their request, and when you will get back to them. At the end of the reference interview don't assume you've answered the question. Always ask a follow-up question such as 'does this completely answer your question?' If you can't immediately find information for the patron refer them or let them know you will continue working on their request, and when you will get back to them.
  
 //**Major point: The only way to be sure you've met the need is to ask. Bring each reference interview to an appropriate close.**// //**Major point: The only way to be sure you've met the need is to ask. Bring each reference interview to an appropriate close.**//
 +
 +{{:wiki:answers_review.jpg|}}
  
 ====Evaluation==== ====Evaluation====
Line 172: Line 174:
 What to do when you finish the module... What to do when you finish the module...
  
-When you have completed the exercises for this module, you may want to talk to your colleagues or supervisor about them.+When you have completed the exercises for this module, you may want to talk to your supervisor, trainer or colleagues about them.
  
-Please fill out and submit  [[https://www.surveymonkey.com/r/reference_excellence|evaluation form]] +Please fill out and submit  [[https://www.surveymonkey.com/r/reference_excellence|the evaluation form]] 
  
 {{:wiki:answers_review.jpg|}} {{:wiki:answers_review.jpg|}}
  
-==== Other modules for Reference excellence ==== +==== Other modules for Reference Excellence ====
- +
-**Reference excellence - self paced reference and information services training**+
  
-[[About ref-ex]]+**Reference Excellence - self paced reference and information services training**
  
-[[Module 1 Overview of the reference process ref-ex]]+[[About ref-ex|About Reference Excellence]]
  
-[[Module 2 Reference interview skills and question types ref-ex]]+[[Module 1 Overview of the reference process ref-ex|Module 1 Overview of the reference process]]
  
-[[Module 3 People skills, reference behaviours ref-ex]]+[[Module 2 Reference interview skills and question types ref-ex|Module 2 Reference interview skills and question types]]
  
-[[Module 4 Search strategies ref-ex]]+[[Module 3 People skills, reference behaviours ref-ex|Module 3 People skills, reference behaviours]]
  
-[[Module 5 Reference resources ref-ex]]+[[Module 4 Search strategies ref-ex|Module 4 Search strategies]]
  
-[[Module 6 Ethics and legislation ref-ex]]+[[Module 5 Reference resources ref-ex|Module 5 Reference resources]]
  
-[[Module 7 Roving reference ref-ex]]+[[Module 6 Ethics and legislation ref-ex|Module 6 Ethics and legislation]]
  
-[[Module 8 Local studies ref-ex]]+[[Module 7 Roving reference ref-ex|Module 7 Roving reference]]
  
-[[Module 9 Family history ref-ex]]+[[Module 8 Local studies ref-ex|Module 8 Local studies]]
  
-[[Module 10 Children ref-ex]]+[[Module 9 Family history ref-ex|Module 9 Family history]]
  
-[[Module 11 Young Adults ref-ex]]+[[Module 10 Children ref-ex|Module 10 Children]]
  
-[[Module 12 Corporate Library Services ref-ex]]+[[Module 11 Young adults ref-ex|Module 11 Young adults]]
  
-[[Module 13 Technology reference services ref-ex]]+[[Module 12 Corporate library services ref-ex|Module 12 Corporate library services]]
  
 +[[Module 13 Technology reference services ref-ex|Module 13 Technology reference services]]
  
module_2_answers_and_review_ref-ex.1620006446.txt.gz · Last modified: 2021/05/02 20:47 by judyatkinson