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module_1_exercises_ref-ex [2020/11/23 19:20] – ita_hanssensmodule_1_exercises_ref-ex [2020/12/07 17:09] (current) – ita_hanssens
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 +====Module 1 Exercises Reference Excellence====
 +
 ==== Review 1 ==== ==== Review 1 ====
  
 **What have you learned?** **What have you learned?**
  
-Reference service is a way for libraries to meet the needs of the communities they serve. Filling individual information needs requires discovering the real need behind a patron's first question. Patrons may not clearly express real information needs, or may be limited by misconceptions about libraries. +Reference service is a way for libraries to meet the needs of the communities they serve. Filling individual information needs requires discovering the need behind a patron's first question. 
- +
-Many people have difficulty recognizing that information will help, what information is needed, how to find it or how to apply it once they have it. Finding the underlying gap in information or the problem to be solved behind the patron's opening question is an ongoing reference process that includes mediation and follow-up by public service staff.+
  
-There are four basic steps in the reference process - outreach, determining needs - the reference interview, filling needs and follow-up.+There are four steps in the reference process - outreach, determining needs - the reference interview, filling needs and follow-up.
  
 Do the following to review: Do the following to review:
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 **[[module_1_overview_of_the_reference_process_ref-ex#steps_of_the_reference_process|Steps of the reference process]]** **[[module_1_overview_of_the_reference_process_ref-ex#steps_of_the_reference_process|Steps of the reference process]]**
  
-The reference process involves many steps encouraging patrons, finding need, finding information and follow-up to be sure needs have been met.+The reference process involves many steps encouraging patrons, finding need, clarifying and verifying the details, finding information and follow-up to be sure needs have been met.
  
 **Major point: Reference work is a process that includes mediation and follow-up.** **Major point: Reference work is a process that includes mediation and follow-up.**
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 ==== Module 1: Exercises (Reference Excellence) ==== ==== Module 1: Exercises (Reference Excellence) ====
  
-**Exercises for Reference Service**+**Exercises for Reference Services**
  
 Write down the answers to the exercise questions in this module and you may wish to discuss with your supervisor or group at the end of module 1. Write down the answers to the exercise questions in this module and you may wish to discuss with your supervisor or group at the end of module 1.
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 2. Does the reference policy discuss the value of reference service to your community? If not ask other team members what they think is the value of reference service in your community. 2. Does the reference policy discuss the value of reference service to your community? If not ask other team members what they think is the value of reference service in your community.
- 
-See [[module_1_overview_of_the_reference_process_ref-ex#answer_1|Answer 1]] 
  
 **Exercises for Community Needs** **Exercises for Community Needs**
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 3. Does the library's reference policy include serving the community with remote/online services? 3. Does the library's reference policy include serving the community with remote/online services?
- 
-See [[module_1_overview_of_the_reference_process_ref-ex#answer_1|Answer 1]] 
  
 **Exercises for Misconceptions** **Exercises for Misconceptions**
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 6. Describe something that you personally could do to make patrons aware of the extent of the library reference services. 6. Describe something that you personally could do to make patrons aware of the extent of the library reference services.
- 
-See [[module_1_overview_of_the_reference_process_ref-ex#answer_1|Answer 1]] 
  
 **Exercises for Real Needs** **Exercises for Real Needs**
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 2. How can you make patrons feel comfortable when working to find answers to information needs? 2. How can you make patrons feel comfortable when working to find answers to information needs?
- 
-See [[module_1_overview_of_the_reference_process_ref-ex#answer_1|Answer 1]] 
  
 **Exercises for Role of Service Desk Staff** **Exercises for Role of Service Desk Staff**
  
 1. Who is involved in reference service in your library? A whole department? A reference librarian? Anybody who's available? Just you? What is your role in the provision of reference and information services? Whether large or small, the reference service provided by the library is critical. Identify everyone at the library who provides reference services. 1. Who is involved in reference service in your library? A whole department? A reference librarian? Anybody who's available? Just you? What is your role in the provision of reference and information services? Whether large or small, the reference service provided by the library is critical. Identify everyone at the library who provides reference services.
 +
 +**Exercise for Searching for information**
 +
 +Refer to the scenario posed in Module 1 with a patron coming to the library asking for tomato sauce recipes.
 +List the places you could source information for the patron. 
  
 See [[module_1_overview_of_the_reference_process_ref-ex#answer_1|Answer 1]] See [[module_1_overview_of_the_reference_process_ref-ex#answer_1|Answer 1]]
module_1_exercises_ref-ex.1606180848.txt.gz · Last modified: 2020/11/23 19:20 by ita_hanssens