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--- module_1_answers_and_review_ref-ex [2021/05/08 21:01] – judyatkinson
+++ module_1_answers_and_review_ref-ex [2023/11/28 17:46] (current) – judyatkinson
@@ Line 1: / Line 1: @@
-====Module 1  Answers and review  Reference Excellence====
+====Module 1  Answers and review - Reference Excellence====
 [[module_1_overview_of_the_reference_process_ref-ex|Module 1 Overview of the reference process (Reference Excellence)]]
@@ Line 5: / Line 5: @@
 ==== Module 1 answers ====
-**Suggested answers for Module 1 exercises**
+//Suggested answers for Module 1 exercises - Discuss the questions and your answers with your supervisor, trainer or colleagues.//
 **Reference services**
@@ Line 53: / Line 53: @@
   * DVD and audio collections
   * Genealogy collections
-  * Maps & atlases
+  * Maps and atlases
   * Local magazines and the local newspaper
+  * Community information database
   * Staff members who are knowledgeable about the community.
@@ Line 61: / Line 62: @@
 Answer the following questions about your library. If you don't know the answers, talk with your colleagues.
-. How is it possible to allow privacy when assisting a patron?
+. How is it possible to ensure privacy when assisting a patron?
 . How can you make patrons feel comfortable when working to find answers to information needs?
@@ Line 119: / Line 120: @@
 What information is needed in your community for products, health, government, how-to, personal enrichment, work and school?
-//**Major point: The one place in the community that can provide various types of information to everyone is the library.**//
+//**Major point: The library is the one place in the community that can provide everyone with access to various types of information.**//
 **[[module_1_overview_of_the_reference_process_ref-ex#first_contact|First contact]]**
@@ Line 157: / Line 158: @@
 What to do when you finish the module...
-When you have completed the exercises for this module, you may want to talk to your colleagues or supervisor about them.
+When you have completed the exercises for this module, you may want to talk to your supervisor, trainer or colleagues about them.
 Please fill out and submit  [[https://www.surveymonkey.com/r/reference_excellence|the evaluation form]]
@@ Line 166: / Line 167: @@
 **Reference Excellence - self paced reference and information services training**
 [[About ref-ex|About Reference Excellence]]