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module_1_answers_and_review_ref-ex [2021/05/08 20:10] – judyatkinsonmodule_1_answers_and_review_ref-ex [2023/11/28 17:46] (current) – judyatkinson
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-====Module 1  Answers and review  Reference Excellence====+====Module 1  Answers and review - Reference Excellence====
  
 [[module_1_overview_of_the_reference_process_ref-ex|Module 1 Overview of the reference process (Reference Excellence)]] [[module_1_overview_of_the_reference_process_ref-ex|Module 1 Overview of the reference process (Reference Excellence)]]
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 ==== Module 1 answers ==== ==== Module 1 answers ====
  
-**Suggested answers for Module 1 exercises**+//Suggested answers for Module 1 exercises - Discuss the questions and your answers with your supervisor, trainer or colleagues.//
  
 **Reference services** **Reference services**
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   * DVD and audio collections   * DVD and audio collections
   * Genealogy collections   * Genealogy collections
-  * Maps & atlases+  * Maps and atlases
   * Local magazines and the local newspaper   * Local magazines and the local newspaper
 +  * Community information database
   * Staff members who are knowledgeable about the community.   * Staff members who are knowledgeable about the community.
  
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 Answer the following questions about your library. If you don't know the answers, talk with your colleagues. Answer the following questions about your library. If you don't know the answers, talk with your colleagues.
  
-1. How is it possible to allow privacy when assisting a patron?+1. How is it possible to ensure privacy when assisting a patron?
  
 2. How can you make patrons feel comfortable when working to find answers to information needs? 2. How can you make patrons feel comfortable when working to find answers to information needs?
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 What information is needed in your community for products, health, government, how-to, personal enrichment, work and school? What information is needed in your community for products, health, government, how-to, personal enrichment, work and school?
  
-//**Major point: The one place in the community that can provide various types of information to everyone is the library.**//+//**Major point: The library is the one place in the community that can provide everyone with access to various types of information.**//
  
 **[[module_1_overview_of_the_reference_process_ref-ex#first_contact|First contact]]** **[[module_1_overview_of_the_reference_process_ref-ex#first_contact|First contact]]**
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 //**Major point: Library staff performance is critical in meeting a community's information needs.**// //**Major point: Library staff performance is critical in meeting a community's information needs.**//
 +
 +{{:wiki:answers_review.jpg|}}
  
 ====Evaluation==== ====Evaluation====
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 What to do when you finish the module... What to do when you finish the module...
  
-When you have completed the exercises for this module, you may want to talk to your colleagues or supervisor about them.+When you have completed the exercises for this module, you may want to talk to your supervisor, trainer or colleagues about them.
  
 Please fill out and submit  [[https://www.surveymonkey.com/r/reference_excellence|the evaluation form]]  Please fill out and submit  [[https://www.surveymonkey.com/r/reference_excellence|the evaluation form]] 
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 **Reference Excellence - self paced reference and information services training** **Reference Excellence - self paced reference and information services training**
  
-[[About ref-ex]] 
  
-[[Module 1 Overview of the reference process ref-ex]]+[[About ref-ex|About Reference Excellence]] 
 + 
 +[[Module 1 Overview of the reference process ref-ex|Module 1 Overview of the reference process]]
  
-[[Module 2 Reference interview skills and question types ref-ex]]+[[Module 2 Reference interview skills and question types ref-ex|Module 2 Reference interview skills and question types]]
  
-[[Module 3 People skills, reference behaviours ref-ex]]+[[Module 3 People skills, reference behaviours ref-ex|Module 3 People skills, reference behaviours]]
  
-[[Module 4 Search strategies ref-ex]]+[[Module 4 Search strategies ref-ex|Module 4 Search strategies]]
  
-[[Module 5 Reference resources ref-ex]]+[[Module 5 Reference resources ref-ex|Module 5 Reference resources]]
  
-[[Module 6 Ethics and legislation ref-ex]]+[[Module 6 Ethics and legislation ref-ex|Module 6 Ethics and legislation]]
  
-[[Module 7 Roving reference ref-ex]]+[[Module 7 Roving reference ref-ex|Module 7 Roving reference]]
  
-[[Module 8 Local studies ref-ex]]+[[Module 8 Local studies ref-ex|Module 8 Local studies]]
  
-[[Module 9 Family history ref-ex]]+[[Module 9 Family history ref-ex|Module 9 Family history]]
  
-[[Module 10 Children ref-ex]]+[[Module 10 Children ref-ex|Module 10 Children]]
  
-[[Module 11 Young Adults ref-ex]]+[[Module 11 Young adults ref-ex|Module 11 Young adults]]
  
-[[Module 12 Corporate Library Services ref-ex]]+[[Module 12 Corporate library services ref-ex|Module 12 Corporate library services]]
  
-[[Module 13 Technology reference services ref-ex]]+[[Module 13 Technology reference services ref-ex|Module 13 Technology reference services]]
module_1_answers_and_review_ref-ex.1620522646.txt.gz · Last modified: 2021/05/08 20:10 by judyatkinson