module_13_answers_and_review_ref-ex
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| module_13_answers_and_review_ref-ex [2021/05/10 19:22] – judyatkinson | module_13_answers_and_review_ref-ex [2022/01/31 22:48] (current) – ita_hanssens | ||
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| - | **Using a reference interview | + | **Technology |
| Refer to [[module_2_reference_interview_skills_and_question_types_ref-ex|Module 2 Reference interview skills and question types]] for guidance on conducting a reference interview - the same principles apply to a technology reference interview. | Refer to [[module_2_reference_interview_skills_and_question_types_ref-ex|Module 2 Reference interview skills and question types]] for guidance on conducting a reference interview - the same principles apply to a technology reference interview. | ||
| Line 15: | Line 15: | ||
| - Ask your colleagues and supervisor what kinds of technology related questions they have encountered? | - Ask your colleagues and supervisor what kinds of technology related questions they have encountered? | ||
| - Talk with your colleagues or supervisor about how using a reference interview will help you know the right kind of help to provide. | - Talk with your colleagues or supervisor about how using a reference interview will help you know the right kind of help to provide. | ||
| - | - What ideas did you learn from looking at [[https://create.coloradovirtuallibrary.org/ | + | - What ideas did you learn from looking at [[https://www.librarieslearn.org/ |
| Think about: - | Think about: - | ||
| - | Where are the gaps in your skills and understanding? | + | * Where are the gaps in your skills and understanding? |
| - | What aspects of the reference interview were useful in the technology context? | + | |
| - | What barriers did you find to answering technology questions? | + | |
| - | Is there specific ' | + | |
| - | Were there new concepts you learned about undertaking these exercises? | + | |
| - | How many ebook platforms have you discovered? | + | |
| Line 29: | Line 29: | ||
| **Technology skills** | **Technology skills** | ||
| - | Fill in the {{ :wiki: | + | Fill in the {{ :: |
| How does your proficiency measure up? | How does your proficiency measure up? | ||
| - | Discuss this with your supervisor. Ask what training is available for you in this area. | + | Discuss this with your supervisor, trainer or colleagues. Ask what training is available for you in this area. |
| **Accessing resources** | **Accessing resources** | ||
| Line 42: | Line 42: | ||
| - What suggestions do you have to make access easier for library patrons? | - What suggestions do you have to make access easier for library patrons? | ||
| - Download one of the following Government apps - ATO, Services NSW, MyGov | - Download one of the following Government apps - ATO, Services NSW, MyGov | ||
| + | |||
| + | Think about:- | ||
| + | * Work your way through using different devices to expand your knowledge. | ||
| + | * How do you deal with patrons asking for assistance with older technology? | ||
| + | * What reasons did you see that apps would not work? | ||
| Line 50: | Line 55: | ||
| ====What have you learned? | ====What have you learned? | ||
| - | [[insert info]] | + | * Skills transfer occurs in providing support for customers. |
| + | * Nothing stays the same for long. | ||
| + | * Undertaking a reference interview is an important aspect of technology support. | ||
| + | * Your own skills will develop as you assist patrons with technology. | ||
| + | * It is important to keep up to date with the apps and technology available through your library. | ||
| {{: | {{: | ||
| Line 68: | Line 78: | ||
| **Reference Excellence - self paced reference and information services training** | **Reference Excellence - self paced reference and information services training** | ||
| - | [[About ref-ex]] | + | [[About ref-ex|About Reference Excellence]] |
| - | [[Module 1 Overview of the reference process ref-ex]] | + | [[Module 1 Overview of the reference process ref-ex|Module 1 Overview of the reference process]] |
| - | [[Module 2 Reference interview skills and question types ref-ex]] | + | [[Module 2 Reference interview skills and question types ref-ex|Module 2 Reference interview skills and question types]] |
| - | [[Module 3 People skills, reference behaviours ref-ex]] | + | [[Module 3 People skills, reference behaviours ref-ex|Module 3 People skills, reference behaviours]] |
| - | [[Module 4 Search strategies ref-ex]] | + | [[Module 4 Search strategies ref-ex|Module 4 Search strategies]] |
| - | [[Module 5 Reference resources ref-ex]] | + | [[Module 5 Reference resources ref-ex|Module 5 Reference resources]] |
| - | [[Module 6 Ethics and legislation ref-ex]] | + | [[Module 6 Ethics and legislation ref-ex|Module 6 Ethics and legislation]] |
| - | [[Module 7 Roving reference ref-ex]] | + | [[Module 7 Roving reference ref-ex|Module 7 Roving reference]] |
| - | [[Module 8 Local studies ref-ex]] | + | [[Module 8 Local studies ref-ex|Module 8 Local studies]] |
| - | [[Module 9 Family history ref-ex]] | + | [[Module 9 Family history ref-ex|Module 9 Family history]] |
| - | [[Module 10 Children ref-ex]] | + | [[Module 10 Children ref-ex|Module 10 Children]] |
| - | [[Module 11 Young adults ref-ex]] | + | [[Module 11 Young adults ref-ex|Module 11 Young adults]] |
| - | [[Module 12 Corporate library services ref-ex]] | + | [[Module 12 Corporate library services ref-ex|Module 12 Corporate library services]] |
| - | [[Module 13 Technology reference services ref-ex]] | + | [[Module 13 Technology reference services ref-ex|Module 13 Technology reference services]] |
module_13_answers_and_review_ref-ex.1620692560.txt.gz · Last modified: 2021/05/10 19:22 by judyatkinson