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--- module_13_answers_and_review_ref-ex [2021/05/09 06:39] – judyatkinson
+++ module_13_answers_and_review_ref-ex [2022/01/31 22:48] (current) – ita_hanssens
@@ Line 1: / Line 1: @@
-====Module 13 Answers and Review - Reference Excellence ====
+====Module 13 Answers and review - Reference Excellence ====
-[[module_13_technology_reference_services_ref-ex|Module 13 Technology Reference Services (Reference Excellence]]
+[[module_13_technology_reference_services_ref-ex|Module 13 Technology reference services (Reference Excellence)]]
 ==== Module 13 answers ====
@@ Line 8: / Line 8: @@
-**Using a reference interview in a technology context**
+**Technology reference interview**
-Refer to [[Module  Reference Interview]] for guidance on conducting a reference interview - the same principles apply to a technology reference interview.
+Refer to [[module_2_reference_interview_skills_and_question_types_ref-ex|Module 2 Reference interview skills and question types]] for guidance on conducting a reference interview - the same principles apply to a technology reference interview.
   - Think about the types of questions you could be asked about technology.
   - Ask your colleagues and supervisor what kinds of technology related questions they have encountered?
   - Talk with your colleagues or supervisor about how using a reference interview will help you know the right kind of help to provide.
-  - What ideas did you learn from looking at [[https://create.coloradovirtuallibrary.org/use-technology-reference-interview/| technology reference interview]]
+  - What ideas did you learn from looking at [[https://www.librarieslearn.org/self-paced-courses/use-technology-reference-interview| technology reference interview]]
+Think about: -
+  * Where are the gaps in your skills and understanding?
+  * What aspects of the reference interview were useful in the technology context?
+  * What barriers did you find to answering technology questions?
+  * Is there specific 'technology' terminology that you found confusing?
+  * Were there new concepts you learned about undertaking these exercises?
+  * How many ebook platforms have you discovered?
 **Technology skills**
-Fill in the {{ :wiki:technology-proficiency-checklist.pdf |technology proficiency check list}}.
+Fill in the {{ ::technology-proficiency-checklist_re_0521.docx |Technology proficiency checklist.}}
 How does your proficiency measure up?
-Discuss this with your supervisor. Ask what training is available for you in this area.
+Discuss this with your supervisor, trainer or colleagues. Ask what training is available for you in this area.
 **Accessing resources**
@@ Line 32: / Line 42: @@
   - What suggestions do you have to make access easier for library patrons?
   - Download one of the following Government apps - ATO, Services NSW, MyGov
+Think about:-
+  * Work your way through using different devices to expand your knowledge.
+  * How do you deal with patrons asking for assistance with older technology?
+  * What reasons did you see that apps would not work?
 {{:wiki:answers_review.jpg|}}
-====Module 13 Review====
+====Module 13 review====
+====What have you learned?====
-====What learned?====
+  * Skills transfer occurs in providing support for customers.
+  * Nothing stays the same for long.
+  * Undertaking a reference interview is an important aspect of technology support.
+  * Your own skills will develop as you assist patrons with technology.
+  * It is important to keep up to date with the apps and technology available through your library.
-[[insert info]]
 {{:wiki:answers_review.jpg|}}
@@ Line 48: / Line 68: @@
 What to do when you finish the module...
-When you have completed the exercises for this module, you may want to talk to your colleagues or supervisor about them.
+When you have completed the exercises for this module, you may want to talk to your supervisor, trainer or colleagues about them.
 Please fill out and submit  [[https://www.surveymonkey.com/r/reference_excellence|the evaluation form]]
@@ Line 58: / Line 78: @@
 **Reference Excellence - self paced reference and information services training**
-[[About ref-ex]]
+[[About ref-ex|About Reference Excellence]]
-[[Module 1 Overview of the reference process ref-ex]]
+[[Module 1 Overview of the reference process ref-ex|Module 1 Overview of the reference process]]
-[[Module 2 Reference interview skills and question types ref-ex]]
+[[Module 2 Reference interview skills and question types ref-ex|Module 2 Reference interview skills and question types]]
-[[Module 3 People skills, reference behaviours ref-ex]]
+[[Module 3 People skills, reference behaviours ref-ex|Module 3 People skills, reference behaviours]]
-[[Module 4 Search strategies ref-ex]]
+[[Module 4 Search strategies ref-ex|Module 4 Search strategies]]
-[[Module 5 Reference resources ref-ex]]
+[[Module 5 Reference resources ref-ex|Module 5 Reference resources]]
-[[Module 6 Ethics and legislation ref-ex]]
+[[Module 6 Ethics and legislation ref-ex|Module 6 Ethics and legislation]]
-[[Module 7 Roving reference ref-ex]]
+[[Module 7 Roving reference ref-ex|Module 7 Roving reference]]
-[[Module 8 Local studies ref-ex]]
+[[Module 8 Local studies ref-ex|Module 8 Local studies]]
-[[Module 9 Family history ref-ex]]
+[[Module 9 Family history ref-ex|Module 9 Family history]]
-[[Module 10 Children ref-ex]]
+[[Module 10 Children ref-ex|Module 10 Children]]
-[[Module 11 Young adults ref-ex]]
+[[Module 11 Young adults ref-ex|Module 11 Young adults]]
-[[Module 12 Corporate library services ref-ex]]
+[[Module 12 Corporate library services ref-ex|Module 12 Corporate library services]]
-[[Module 13 Technology reference services ref-ex]]
+[[Module 13 Technology reference services ref-ex|Module 13 Technology reference services]]