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--- module_12_answers_and_review_ref-ex [2021/04/29 01:39] – michelleh
+++ module_12_answers_and_review_ref-ex [2025/02/06 22:11] (current) – ellen.forsyth_sl.nsw.gov.au
@@ Line 1: / Line 1: @@
-====Module 12 Answers====
+==== Module 12 Answers and review - Reference Excellence ====
-==Corporate library services.==
-Find out if your library offers a corporate library service. Speak to the relevant staff about the level of service offered, and what role library staff have.
+[[module_12_corporate_library_services_ref-ex|Module 12 Corporate library services (Reference Excellence)]]
-{{:wiki:answers_review.jpg|}}
+==== Module 12 answers ====
-==Delivering corporate library services==
+//Suggested answers for Module 12 exercises - Discuss the questions and your answers with your supervisor, trainer or colleagues.//
-  * Use ABARES to find a research report on bees or other biosecurity topics relevant to your location.
-  * Find out what resources your council’s planners use?. You may arrange to meet with one of them to discuss their needs.
+===Corporate library services===
-  * Where could you find a report on a case heard by the NSW Land & Environment Court?
+Find out if your library offers a corporate library service. Speak to the relevant staff about the level of service offered, and what role library staff have.
+===Delivering corporate library services===
+  * Use [[https://www.agriculture.gov.au/abares|ABARES]] to find a research report on bees or other biosecurity topics relevant to your location.
+  * Find out what resources your council’s planners use. You may arrange to meet with one of them to discuss their needs.
+  * Where could you find a report on a case heard by the NSW Land and Environment Court?
   * Is a procedure in place which outlines how you should handle queries from Council staff? Are there special policies regarding charging for inter-library-loans/reserves? Is there a library membership application form for council staff? Do library staff handle council queries in the same way they would deal with public queries?
   * A council planner phones the library and asks you to find examples of green roof policies at other councils as well as any recent journal articles on green roofs in cities. What resources would you search to answer this query? How would you present the results of your research?
@@ Line 20: / Line 26: @@
 {{:wiki:answers_review.jpg|}}
-==Getting to know your council.==
+===Getting to know your council===
   * Locate and familiarise yourself with your council's organisational chart and find out where each division is physically located.
-  * Determine who your Councillors are and the approved way to contact them.
+  * Find out who your Councillors are and the approved way to contact them.
-Considerations for corporate library services
+Hint: Check the council website or the intranet for information and contact details.
-  * Does your council have a policy on Councillors’ access to information and interaction with staff?
-  * Find the ICAC/Department of Local Government publication “Under Careful Consideration/Key Issues for Local Government”. Read Part 2 – Councillors' Access to Information and Their Interaction with Staff.
 {{:wiki:answers_review.jpg|}}
-==Copyright.==
+===Considerations for corporate library services===
-Locate “Libraries: a copyright guide “ published by the Australian Copyright Council.
+  * Does your council have a policy on Councillors’ access to information and interaction with staff?  If so, what does it say?
+  * Have a look at [[https://www.olg.nsw.gov.au/councils/governance/risk-management-audit-and-internal-controls/fraud-and-corruption-prevention/|Fraud and corruption prevention]] by the Office of Local Government and [[https://www.icac.nsw.gov.au/prevention/foundations-for-corruption-prevention|Foundations of corruption prevention]] including the links on both of the web pages. What relevant information do they provide about interactions with councillors?
 {{:wiki:answers_review.jpg|}}
-====Module 12 Review====
+===Copyright.===
-==What have you learned==
+Locate “Libraries: a copyright guide" published by the [[https://www.copyright.org.au/|Australian Copyright Council]].
-  * You have developed your understanding of the nature of corporate library services in local government and the knowledge and skills you need in order to answer reference questions from council staff and elected councillors.
+{{:wiki:answers_review.jpg|}}
-  * That council staff are an important client group.
+====Module 12 review====
+====What have you learned?====
+  * That council staff are an important group of library patrons.
   * An awareness of how library resources can help council staff, whether or not your library has a dedicated corporate library service.
+  * You have developed your understanding of the nature of corporate library services in local government and the knowledge and skills you need in order to answer reference questions from council staff and elected councillors.
+{{:wiki:answers_review.jpg|}}
 ====Evaluation====
@@ Line 49: / Line 62: @@
 What to do when you finish the module...
-When you have completed the exercises for this module, you may want to talk to your colleagues or supervisor about them.
+When you have completed the exercises for this module, you may want to talk to your supervisor, trainer or colleagues about them.
 Please fill out and submit  [[https://www.surveymonkey.com/r/reference_excellence|the evaluation form]]
@@ Line 55: / Line 68: @@
 {{:wiki:answers_review.jpg|}}
+==== Other modules for Reference Excellence ====
+**Reference Excellence - self paced reference and information services training**
-==== Other modules for Reference excellence ====
+[[About ref-ex|About Reference Excellence]]
-**Reference excellence - self paced reference and information services training**
-[[About ref-ex]]
-[[Module 1 Overview of the reference process ref-ex]]
-[[Module 2 Reference interview skills and question types ref-ex]]
+[[Module 1 Overview of the reference process ref-ex|Module 1 Overview of the reference process]]
-[[Module 3 People skills, reference behaviours ref-ex]]
+[[Module 2 Reference interview skills and question types ref-ex|Module 2 Reference interview skills and question types]]
-[[Module 4 Search strategies ref-ex]]
+[[Module 3 People skills, reference behaviours ref-ex|Module 3 People skills, reference behaviours]]
-[[Module 5 Reference resources ref-ex]]
+[[Module 4 Search strategies ref-ex|Module 4 Search strategies]]
-[[Module 6 Ethics and legislation ref-ex]]
+[[Module 5 Reference resources ref-ex|Module 5 Reference resources]]
-[[Module 7 Roving reference ref-ex]]
+[[Module 6 Ethics and legislation ref-ex|Module 6 Ethics and legislation]]
-[[Module 8 Local studies ref-ex]]
+[[Module 7 Roving reference ref-ex|Module 7 Roving reference]]
-[[Module 9 Family history ref-ex]]
+[[Module 8 Local studies ref-ex|Module 8 Local studies]]
-[[Module 10 Children ref-ex]]
+[[Module 9 Family history ref-ex|Module 9 Family history]]
-[[Module 11 Young Adults ref-ex]]
+[[Module 10 Children ref-ex|Module 10 Children]]
-[[Module 12 Corporate Library Services ref-ex]]
+[[Module 11 Young adults ref-ex|Module 11 Young adults]]
-[[Module 13 Technology reference services ref-ex]]
+[[Module 12 Corporate library services ref-ex|Module 12 Corporate library services]]
+[[Module 13 Technology reference services ref-ex|Module 13 Technology reference services]]