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--- module_11_young_adults_ref-ex [2022/07/25 19:12] – [High school curriculum and HSC] michelleh
+++ module_11_young_adults_ref-ex [2026/03/01 17:46] (current) – ellen.forsyth_sl.nsw.gov.au
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 ====What you will learn about reference services for young adults====
-This module will cover reference services for young adults aged from 12 to 24. You can use many of your existing skills in providing a reference service, but there are a few special considerations to keep in mind. This module is for all staff who provide a reference service in public libraries. Providing a positive library experience for young adults is important so they continue to use the library services.
+This module will cover reference and information services for young adults aged from 12 to 24. You can use many of your existing skills in providing a reference service, but there are a few special considerations to keep in mind. This module is for all staff who provide a reference service in public libraries. Providing a positive library experience for young adults is important so they continue to use the library services.
 ====Role of specialist staff====
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 **Young adult as patrons**
-  - It is important to show respect for young adults and their information needs.  What the young adult is asking is just as important as any other query you may deal with.
+  * It is important to show respect for young adults and their information needs.  What the young adult is asking is just as important as any other query you may deal with.
 **Talk with young adults**
-  - Talk to the young adults as a priority, rather than the parent or carer.
+  * Talk to the young adults as a priority, rather than with their parent or carer.
-  - The young adult is doing the assignment or asking the question and they need to be the focus of your attention.
+  * The young adult is doing the assignment or asking the question and they need to be the focus of your attention.
-  - Make sure the young person understands what you are saying.
+  * Make sure the young person understands what you are saying.
-  - Show that you are enthusiastic and approachable. It is encouraged to come out from behind the desk as this removes barriers.
+  * Show that you are enthusiastic and approachable. It is encouraged to come out from behind the desk as this removes barriers, or include this as part of roving services.
-  - Have a look at [[module_7_roving_reference_ref-ex|Module 7 Roving reference]] for some pointers.
+  * Have a look at [[module_7_roving_reference_ref-ex|Module 7 Roving reference]] for some pointers.
-  - There will be times when you will be talking to the parents when the young adult is not with them. Obtain as much information about the assignment as possible.
+  * There will be times when you will be talking to the parents when the young adult is not with them. Obtain as much information about the assignment or information need as possible.
-  - Encourage the parent to bring their young adult to the library.
+  * Encourage the parent to bring their young adult to the library.
-  - If the parent is asking for the information, remind them to check with the young adult that the resources are useful.
+  * If the parent is asking for the information, remind them to check with the young adult that the resources are suitable.
-Look at this article on [[https://www.nimh.nih.gov/health/publications/the-teen-brain-7-things-to-know/index.shtml|brain development]]. See the [[module 10 children ref-ex|Module 10]] for information about working with younger patrons.
+Look at this article on [[https://www.nimh.nih.gov/health/publications/the-teen-brain-7-things-to-know/index.shtml|brain development]] and this one on the [[https://www.aihw.gov.au/reports/children-youth/health-of-young-people|health of young people]]. See the [[module 10 children ref-ex|Module 10]] for information about working with younger patrons.
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 Find out what HSC resources and services your library has.
-The [[https://www.boardofstudies.nsw.edu.au/|Board of Studies]] has links to all the syllabus requirements. They also have developed additional websites dedicated to different topics, such as [[http://www.multiculturalaustralia.edu.au/|Making Multicultural Australia]]. There are so many useful resources on the Board of Studies website. Some universities have developed HSC focused resources.[[ https://libguides.csu.edu.au/HSC|Charles Sturt]] is an example you can look at. Be sure to put some time aside to explore these resources.
+The [[https://educationstandards.nsw.edu.au/wps/portal/nesa/home | NSW Education Standards Authority]] has links to all the syllabus requirements. Some universities have developed HSC focused resources.[[ https://libguides.csu.edu.au/HSC|Charles Sturt University]] has an example you can look at. Be sure to put some time aside to explore these resources.
 Some libraries have already done the hard work for you. Websites like
-  * [[https://legalanswers.sl.nsw.gov.au/|Find Legal Answers]]
+  * [[https://www.sl.nsw.gov.au/find-legal-answers/legal-information/legal-information-students|Find Legal Answers]]
-  * [[https://www.sl.nsw.gov.au/learning/hsc-2021| State Library HSC]]
+  * [[https://www.sl.nsw.gov.au/learning/hsc| State Library HSC]]
   * [[https://guides.sl.nsw.gov.au/sb.php?subject_id=125699|State Library of NSW Study guides]] have plenty of HSC resources that are easily accessed and provide in-depth and reliable information.
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   * Have a look at how your young adult collection is shelved. How are series shelved? Are there any subject or genre headings to help? Are the subject headings in the catalogue?
   * How is the collection divided by age? Read a couple of titles from the young adult collection.
-  * When suggesting a "book to read", a good place to start is to ask what other books the person has read and why they enjoyed them.
+  * When suggesting a "book to read", a good place to start is to ask what other books the person has read and why they enjoyed them. Remember it is important to be unjudgmental when assisting readers with suggestions.
-  * [[https://wiki.libraries.nsw.gov.au/doku.php?id=doorways_or_appeal_characteristics_readers_advisory&s[]=nancy&s[]=pearl|Nancy Pearl]] gateways are helpful.
+  * The Readers' Advisory Guide to Genre Fiction Third Edition by Neal Wyatt and Joyce Saricks [[https://indyreads.libraries.nsw.gov.au/info/the-readers-advisory-guide-to-genre-fiction-third-edition-00007291|which is available on indyreads]] is very useful and includes discussion of pacing, characterization, story line, frame/setting, tone and language/style.
   * [[https://indyreads.libraries.nsw.gov.au/list/4807|Indyreads]] resources for readers' advisory.
-Has someone at your library attended the [[https://www.sl.nsw.gov.au/public-library-services/readers-advisory-services-nsw-public-libraries|Rewarding Reading]] training?  Discuss this with your supervisor, who can contact Ellen Forsyth for more information.
+Has someone at your library attended readers' advisory training?  Discuss this with your supervisor, who can contact pls@sl.nsw.gov.au for more information.
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   - What 'self help' guides are available in the library for young adults who prefer to search independently without staff intervention?
   - Use the library catalogue to locate any resources suitable for young adults with English as a second language.
-  - Access your library's Novelist subscription and search for a read-a-like young adult novel for //The Hunger Games//. How many titles did you find?
+  - Access your library's Novelist or Gale Books and Authors subscription and search for a read-a-like young adult novel for // Children of blood and bone by Tomi Adeyemi//. How many titles did you find?  Did they seem useful matches?
 [[module_11_answers_and_review_ref-ex|Module 11 Answers and review]]