minutes_8_august_2017_rockdale_library_risg
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| minutes_8_august_2017_rockdale_library_risg [2020/10/28 23:13] – external edit 127.0.0.1 | minutes_8_august_2017_rockdale_library_risg [2020/12/10 20:53] (current) – ellen.forsyth_sl.nsw.gov.au | ||
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| * Kieran Hickson - staff discovering new skills while helping customers | * Kieran Hickson - staff discovering new skills while helping customers | ||
| - | {{youtube>dP5kKhqlhQA?medium}} | + | {{youtube>dP5kKhqlhQA}} |
| * Woollahra and roving – exciting opportunity | * Woollahra and roving – exciting opportunity | ||
| - | {{youtube>rU9E4CFuMG0?medium}} | + | {{youtube>rU9E4CFuMG0}} |
| * Marty and the reference interview – //based on the ref-ex training// | * Marty and the reference interview – //based on the ref-ex training// | ||
| Line 65: | Line 65: | ||
| Discussion of the Woollahra staff. Roving services. | Discussion of the Woollahra staff. Roving services. | ||
| - | {{youtube>rU9E4CFuMG0?medium}} | + | {{youtube>rU9E4CFuMG0}} |
| Ryde – [[https:// | Ryde – [[https:// | ||
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| ====7. Libraries who are providing roving/ | ====7. Libraries who are providing roving/ | ||
| - | Shiralee from Tamworth, they are roving , using tablets. Upgraded wifi which has helped a lot. Some staff training, but mostly learn by doing. Still have remind staff to wear the tablets and to rove – see | + | Shiralee from Tamworth, they are roving , using tablets. Upgraded wifi which has helped a lot. Some staff training, but mostly learn by doing. Still have remind staff to wear the tablets and to rove. |
| - | {{slideshare& | + | |
| Challenges at Tamworth are when it is busy or quiet. When it is busy they don’t rove as staff move from client to client, and can’t leave the front area. Helping clients with self check (as only have self check). Can only take 3 books at a time to shelve, so going back and forth, going past people, etc. The three books are a policy as it means you have work to do, but don't look like you are only shelving. The tablets are great as outreach tools. Tamworth takes the tablets to festivals, and take portable modem as can join clients up at an event, can new clients can borrow strait away. Staff are identified by a tablet on a sling. Staff will be getting name badges. Used to have badges on a strap, which was something like ‘ask me’. Some kind of staff identifying could be good. | Challenges at Tamworth are when it is busy or quiet. When it is busy they don’t rove as staff move from client to client, and can’t leave the front area. Helping clients with self check (as only have self check). Can only take 3 books at a time to shelve, so going back and forth, going past people, etc. The three books are a policy as it means you have work to do, but don't look like you are only shelving. The tablets are great as outreach tools. Tamworth takes the tablets to festivals, and take portable modem as can join clients up at an event, can new clients can borrow strait away. Staff are identified by a tablet on a sling. Staff will be getting name badges. Used to have badges on a strap, which was something like ‘ask me’. Some kind of staff identifying could be good. | ||
minutes_8_august_2017_rockdale_library_risg.1603944800.txt.gz · Last modified: 2020/10/28 23:13 by 127.0.0.1